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Cloudconnect HTTP Code -3

  • 1.  Cloudconnect HTTP Code -3

    Posted 10-20-2019 03:27 AM

    I got AP11 InstantOn devices. Once connected to Site-A, It showed solid amber after setup. Same device I connect to Site-B, everything look fine and WIFI was enabled as I config. Once I bring back to Site-A, It showed solid amber again. But WIFI SSID was shown as we config on site-B too. The different between Site-A and Site-B is Site-A have Load-balance VPN Router Cisco RV320 & CISCO SG300 as following draft diagram.

    AP11 --> CISCO SG300 --> CISCO RV320

    Once I connect to AP11 via Browser, I got error as image below.


    Aruba - Google Chrome 2019-10-20 14.25.50.pngThere are any config on RV320 will cause this error or not?





  • 2.  RE: Cloudconnect HTTP Code -3

    Posted 10-21-2019 11:14 AM

    @Srinora  The following ports should be open: 80, 443, 123. Cloud URL that should be reachable by the AP is https://portal.arubainstanton.com.

    If this does not solve your issue please reach out to support for assistance.

  • 3.  RE: Cloudconnect HTTP Code -3

    Posted 10-24-2019 05:27 PM
    Having the same issue when using the Aruba Instant On AP behind a Mikrotik router. The routing rules do allow all sorts of traffic from inside the network to outside: When I check the connections I see the following for port 443 HTTPS: Current state of TCP connection: "time-wait"

  • 4.  RE: Cloudconnect HTTP Code -3

    Posted 10-24-2019 06:29 PM

    @DanielDeni Please reach out to technical support and open a case.

  • 5.  RE: Cloudconnect HTTP Code -3

    Posted 10-25-2019 02:34 AM
    Exchanged the router for a Draytek, no issues anymore. So it must be something in the firewall rules of the Mikrotik...

  • 6.  RE: Cloudconnect HTTP Code -3

    Posted 01-28-2020 11:05 AM

    I got tech remote support and find out issue cause from internal DNS which deploy from DHCP server. Tech. remoted to fixed DNS as Global DNS was solved this issue.


    I asked for possible to config IP manual and got reply that we have to list in wish-list feature.




  • 7.  RE: Cloudconnect HTTP Code -3

    Posted 01-18-2020 09:58 AM

    I would like to update that...  Issue still remaining ...

    I have to switch to connect thru without load balance form CISCO.

    Now, I have to change to Pfsense Firewall.... It still have same problem.




  • 8.  RE: Cloudconnect HTTP Code -3

    Posted 01-21-2020 10:37 AM

    @Srinora Please reach out to support to assist you.