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Content block when it shouldn't

  • 1.  Content block when it shouldn't

    Posted 12-13-2019 02:19 PM

    I have several SSIDs broadcasted in my house.   Of interest are an "adults" SSID and a "kids" SSID.   The kids version has a few content categories blocked.   The last two days an adult device (verified connected to the adult SSID) was denied access to a kids blocked category.    This morning when it happened, I turned off wifi on my Ipad and connected right back up and it worked. Any ideas?   



  • 2.  RE: Content block when it shouldn't

    Posted 12-14-2019 03:18 PM

    @bcrawfo2 - This is not expected. Would you mind file a support case on so we can take a look at your logs.

    Copying @Florent - FYI.



  • 3.  RE: Content block when it shouldn't

    Posted 12-27-2019 10:15 AM

    I finally got around to opening a ticket on this (actually what I believe to be a similar issue)

    I had a client that was associated but couldn't get an IP address (was self assigning 169.254....).   Support worked with me (and after prompting from my side)....we found the client in role 

    preauth_prof_0_2

    ACL Name {preauth_prof_0_2 0} Number {165}

     1:  any  any  17 0-65535 8209-8211  P4  

     2:  any  any  17 0-65535 4434-4434  P4  

     3:  any  any  any  6  hits 756

     4:  any  any  any  4  hits 369

     5:  0x888e 0xffff  any  any  Pe4  

     6:  any  any  any  e4  hits 326

    ----------------------------------------------------------------

    ACL Name {preauth_prof_0_2 1} Number {166}

     1:  any  any  17 0-65535 8209-8211  P4  

     2:  any  any  17 0-65535 4434-4434  P4  

     3:  any  any  any  T6  

     4:  any  any  any  T4  

     5:  0x888e 0xffff  any  any  Pe4  

     6:  any  any  any  e4  

    Unclear how to interpret the ACLs in the role.

    This role assignment seems incorrect.    The tech support engineer I worked with couldn't come up with anything except to disconnect the client, which got them into the right role.