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Unable to login

  • 1.  Unable to login

    Posted 07-14-2019 09:46 PM
    I created an account yesterday and I got the email to confirm my email address. After I clicked the link and then tried to login to the app it gives the message invalid credentials. I tried he password reset and then tried numerous passwords and it always said did not meet the complexity requirements but as far as I could tell it did. I tried setting a new password again today but used a much shorter password and it accepted it but tried to sign in to the app with the new password and still get invalid credentials. Not sure why the app won’t take my password as I was able to login to the community with the same password to create this post.

  • 2.  RE: Unable to login

    Posted 07-14-2019 10:11 PM
    I tried logging in to the website (https://portal.arubainstanton.com) as well and it wouldn’t take my credentials either.

  • 3.  RE: Unable to login

    Posted 07-15-2019 08:53 AM

    Sorry to hear you're having issues. Ill contact you via DM to get the details and resolve this for you.

  • 4.  RE: Unable to login

    Posted 07-16-2019 11:19 PM

    I ended up using a different email address with the same password and I can login now. The only thing I can think of is that it didn’t like the plus sign I had in the first email address I used.