I believe this is the second time that I'm aware of that the cloud portal was down so you can't log in and manage your systems, check status, add devices, what ever. This time I also noticed I couldn't log into this community to post the issue. This is really annoying when you show up at a job to add devices and you can't so I left!
Now I did try calling Aruba tech support but once again they wouldn't talk to me cuz I don't have a company domain email address despite being told by the Aruba techs on here that that shouldn't be the case. I told the person on the phone that I was calling about the Instant On SMB line of products, specifically that the cloud management portal was down or maybe just my creds in the cloud were corrupted and I wasn't calling about the enterprise line of products but still no joy!
So now we have an Aruba Instant On architecture that is strictly dependent on the cloud for management and unless I go ahead and get a domain email from my website I get zero support and to make matters worse when I can't access the cloud portal for management chances are like today I won't be able to post to this forum either. Should I just drop Aruba IO and go back to Cisco or Ubiquiti SMB gear where I could always call for support and I can actually use a laptop or iPad onsite to connect directly to the equipment.
Aruba might think they took two steps forward with this could management BS but after today I'm thinking they took 4 steps backwards. Does anyone know what happens when these systems can't access the cloud portal? Do they stay up and running indefinitely or do they freak out and shut down after not being able to reach the mothership in the sky after long period of time.
Obviously I'm posting so what ever the problem was went away but when will the next time be? What was the cause this time, hackers, system maintenance, a power outage?