Virgin supply these horrible things, they're basically someone else renting the virgin name. (My dad is now using a synology router because well, face it. the virgin one sucks for features.
If you want to use the virgin router as is, then just tell your AP's they are behind another router and it should work.
Otherwise, you can probably tell the primary AP11 its the router getting DHCP from upstream. and the second one it's behind another.
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Still can't change my name from FL17!
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Original Message:
Sent: 09-04-2021 12:43 PM
From: Ethan Kozak
Subject: Basic adding second ap11 to system
Hey that's great news!
However, it sounds like maybe you've misunderstood the meaning of those settings?
In the US in particular, ISPs can deliver only a modem, and the end user supplies their own router. Conversely, you could put an ISP supplied router into bridge mode.
I believe you have a router from your ISP Virgin, no? If so, then you're behind a firewall and router (unless you've had it placed into bridge mode)
If you choose the setting to connect directly to your modem, the AP acts as a router and assigns a different subnet.
(if I'm wrong and you weren't behind a router or it was in bridge mode I apologize, but want to make that bit clear for others)
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Ethan
Original Message:
Sent: 09-04-2021 05:35 AM
From: Adrian Cross
Subject: Basic adding second ap11 to system
Well its seems the answer to my issue was very basic even the uk distributor 4gon couldnt help
on setting up a site you are asked if your behind a firewall or an existing gateway OR your instant will be connected directly to your modem supplied by your isp
well i choose the latter as thats what i have but then it doesnt work
so reset and setup with incorrect answer and then it allows you to add another instant on
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Adrian Cross
Original Message:
Sent: 09-04-2021 05:29 AM
From: Adrian Cross
Subject: Basic adding second ap11 to system
yes on same lan on virtual lans set up a really basic setup
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Adrian Cross
Original Message:
Sent: 09-03-2021 06:52 PM
From: Unknown User
Subject: Basic adding second ap11 to system
Your web browser or cell app must be connected to the same VLAN, wireless/wired, that the 1st AP11 resides when adding additional AP or 1930 switch. Other words, you must be at the site, physically or virtually, where you're adding AP.
Original Message:
Sent: 09-03-2021 06:32 AM
From: Adrian Cross
Subject: Basic adding second ap11 to system
all ports on virgin router are working
like i said i CAN add the AP11 to a new system just not add to a system
looks like i might be sending them all back as this is crazy
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Adrian Cross
Original Message:
Sent: 09-03-2021 05:53 AM
From: Dhanasekar Panneerselvam
Subject: Basic adding second ap11 to system
Hi Adrian,
Thanks for your response.
Can you check if both the ports on the router where the APs are connected are in bridged mode.
In order for multiple devices to be added to the same site, they need to be on the same vlan so that they are able to discover each other.
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Dhanasekar Panneerselvam
Original Message:
Sent: 09-02-2021 11:56 AM
From: Adrian Cross
Subject: Basic adding second ap11 to system
I'm
Using the portal
The api are wired directly to the Virgin router
All cables are working
Like I said I can add any of the api as a new site BUT cannot add any of the api to an existing site
Says can take upto 5 mins to discover but times out
Must be a firmware fault
Original Message:
Sent: 9/1/2021 9:37:00 AM
From: JM78
Subject: RE: Basic adding second ap11 to system
Good morning Adrian,
We're not sure what controller you're referencing. Could it be that you're referring to the Cloud portal? To confirm your question, are you asking about the AP11 not being discovered by the Cloud portal when you try to add it? How are the AP11's connected to an uplink?
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Aruba Instant On Communications
Original Message:
Sent: 08-24-2021 12:31 PM
From: Adrian Cross
Subject: Basic adding second ap11 to system
have a very basic system uk fibre internet virgin media and ar11 access point all working great but when i try to add another the controller never finds the AP although its in discovery mode
i can easily set up new site and add this troublesome access point without issue so i know its factory reset and in discovery mode
this is using the app and also the portal on a wired laptop
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Adrian Cross
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