Everything Instant On

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  • 1.  Onboarding not working

    Posted 07-26-2021 04:42 AM

    I have already two Sites running, no problem at all.

    Now I recommended InstantOn to someone else and he bought 2x AP22 and can't get them onboarded.
    For testing he brought them over to me and I connected them. The AP is blinking amber/green as it should, If I open the webbrowser of the DHCP assigned IP it also give me the AP22 status page clearly saying "Waiting to be onboarded..." " (75411.1)"
    It can fully access the Internet but I can't add it to the site, classical way of cellphone nearby did not find anything.

    What next?

  • 2.  RE: Onboarding not working

    Posted 07-27-2021 01:39 AM
         I think the AP should have upgraded to the latest version 2.3.0 however I see its still 
    Could you try adding  the serial number manually and see if that works.


    Dhanasekar Panneerselvam

  • 3.  RE: Onboarding not working

    Posted 07-27-2021 08:41 AM
    Found the Issue - well part of it - it's the switch used. there is a 24 Port Netgear PoE Switch involved.
    Strange thing is: AP get connection and blinks amber/green but it never show up in the "Controller" 

    Connected directly on the modem before the switch everything is fine.