I installed an AP17 yesterday and it was fine, later I used the App to log in a make some adjusted and I set the IP to static on the AP, same IP as it's resevation in the router but of course maybe I type it in wrong cuz after that it was gone, although I could VPN into my router and ping it. Went back to the site today and figured I'd reset the AP and of course the reset instructions don't mention that the clear plastic LED button unscrews and the reset sits behind it. After a while I figured it had to be removable, reset and nothing changes, still can't set it up. Flashes green and eventually goes to solid amber, verify the ethernet, I can still ping it but the App can't discover it. At some point I pulled up its web page but it didn't fully populate. I removed it from the inventory, reset it again, power cycled, rebooted the router, removed the reservation and tried again and nothing still. So I think it's still set to being static cuz it either didn't reuest DHCP or the Zyxel router just didn't give it one. Rinse, wash and repeat a couple of times and still nothing so I ordered a new AP from Ingram Micro.
So I figured I'd called tech support at 18009434526, call rings, I get dropped, call back and get someone who takes my info, my first time calling, I don't have an email with a biz domain, I'm small, don't need one and I've had this email since going into business in 94' so she gives me a stink about it. I recall Cisco doing the same thing about something else so what ever. Then she asked for the serial number of my product and of course I don't have it on me and I'm not on the job and if I were at the job I don't have cell coverage. I told her I just what to talk to a tech to see what else I can try and they don't need the serial number to do that. Of course she says we have to have it, we have procedures that must be followed, you need a compnay domain email or we can't help you to which I replied well then maybe I don't need to sell Aruba products and hung up. The way some of these idiotic companies operate is infuriating. They make the simple absurd!
So how do I get a refund or repair for this AP17 or just advice that might be helpful? And if Aruba can't accomodate me let me know and I give someone else a try maybe just keep using Cisco or give Zyxel wifi products a try cuz I'm kinda digging their router over the Cisco SMB products.