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Portal says AP offline

  • 1.  Portal says AP offline

    Posted 10-30-2019 09:02 AM

    I have a weird issue. I have an AP that the portal says is active and offline at the same time. The AP website itself says success and connected. The lights are all green. The portal has the AP as orange. Says active and devices conencted to it but also says offline. Cant figure out what the issue is.



  • 2.  RE: Portal says AP offline

    Posted 10-30-2019 10:53 AM

    Hello,

    Would you mind contacting support so that they can look into it?  Looks like the status of the AP is incorrectly reported in the portal.

    Thanks.



  • 3.  RE: Portal says AP offline

    Posted 06-30-2020 11:58 PM

    I have the same bug in my app and portal.


    Sorry I don't know how to change the language as English version.

    It shows the two AP is normal in the detail list but the dashborad says that AP is offline

    Image 4.pngImage 2.png