Instant On - Wireless

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  • 1.  AP drop internet connection

    Employee
    Posted 06-10-2020 07:19 PM

    hello all,

    i have set up 3 InstantOn AP. 1 is the main one connected to my Comcast modem and the 2 other are Meshed together. after a few days they turn off or show issues that does not show any SSID and i have to reboot the main AP thats connected to the modem. i wait about 2-5 mins then plug it back in and the internet works again. this has happen already 3-5 times now and i only had it up for about 1 month. below is the event that happen today. 

    AP down.png



  • 2.  RE: AP drop internet connection

    Employee
    Posted 06-11-2020 06:57 PM

    @RPastor Please reach out to support to help review your logs to see what is going on. Sounds like you might losing internet from Comcast have you reach out to them as well to review the modem logs.

    https://www.arubainstanton.com/contact-support/



  • 3.  RE: AP drop internet connection

    Posted 06-17-2020 12:32 PM

    AS i understand you have same problem as i describe before. And a'm not alone

    https://community.arubainstanton.com/t5/Instant-On-Wireless/AIO11D-didn-t-route-clients-to-Internet-after-global-power/td-p/1946