Mobile App

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  • 1.  Error in granting access to another admin account

    Posted 07-02-2019 03:19 AM
    I tried to add another admin account via mobile app, but it shows an error saying 'Error in granting access. Please try again later'. Please help to fix.


  • 2.  RE: Error in granting access to another admin account

    Employee
    Posted 07-02-2019 10:56 AM

    @sumudu Please reach out to our TAC support for assistance 1-800-943-4526.



  • 3.  RE: Error in granting access to another admin account

    Employee
    Posted 07-02-2019 11:31 AM

    @sumudu What are you using to access the app? IOS, Android?

     



  • 4.  RE: Error in granting access to another admin account

    Posted 07-02-2019 11:49 AM
    IOS


  • 5.  RE: Error in granting access to another admin account

    Employee
    Posted 07-02-2019 01:02 PM

    Thanks for the info. This is currently being addresed, should be resolved in a couple of days.