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Connectivity lost, then returned with error: MISSING_OR_WRONG_PACKET(-9)

  • 1.  Connectivity lost, then returned with error: MISSING_OR_WRONG_PACKET(-9)

    Posted 11-25-2020 12:16 PM
      |   view attached
    Connectivity went down.  It has returned, but the red light is on with the MISSING_OR_WRONG_PACKET(-9) error.

    It's in a simple home network of Aruba AP22 (PoE) ↔ Cisco C1000-16P-2G-L switch ↔ Cisco ISR 921-4P router ↔ Arris TM1602AP2/TW Cable Modem.

    Additional wired end points connected to the switch.  No other 802.11 WAPs or routers.

    Router handles DHCP, DNS (via ntp.org), and NAT.

    The only config changes this morning were on an ACL on the router's cable modem facing interface, which should not affect anything.

    Cisco switch switchport ↔ Aruba AP22
    interface GigabitEthernet1/0/yy
    switchport access vlan xx
    switchport mode access
    power inline port poe-ha
    power inline static max 16900
    no power efficient-ethernet
    no cdp enable

    show int g1/0/yy human-readable
    GigabitEthernet1/0/yy is up, line protocol is up (connected)
    Hardware is Gigabit Ethernet, address is [REMOVED]
    Description: [REMOVED]
    MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
    reliability 255/255, txload 1/255, rxload 1/255
    Encapsulation ARPA, loopback not set
    Keepalive set (10 sec)
    Full-duplex, 1000Mb/s, media type is 10/100/1000BaseTX
    input flow-control is off, output flow-control is unsupported
    ARP type: ARPA, ARP Timeout 04:00:00
    Last input 00:00:04, output 00:00:01, output hang never
    Last clearing of "show interface" counters never
    Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
    Queueing strategy: fifo
    Output queue: 0/40 (size/max)
    5 minute input rate 7.0 kilobits , 4 pps
    5 minute output rate 6.0 kilobits , 3 pps
    10,474,391 packets input, 941,051,480 bytes, 0 no buffer
    Received 371,591 broadcasts (118,392 multicasts)
    0 runts, 0 giants, 0 throttles
    0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
    0 watchdog, 118,392 multicast, 0 pause input
    0 input packets with dribble condition detected
    16,851,887 packets output, 4,072,769,176 bytes, 0 underruns
    0 output errors, 0 collisions, 6 interface resets
    0 unknown protocol drops
    0 babbles, 0 late collision, 0 deferred
    0 lost carrier, 0 no carrier, 0 pause output
    0 output buffer failures, 0 output buffers swapped out

    slanprl001#show lldp n g1/0/yy d
    Local Intf: Gi1/0/yy
    Chassis id: [REMOVED]
    Port id: [REMOVED]
    Port Description: bond0
    System Name: [REMOVED]

    System Description:
    ArubaOS (MODEL: AP22), Version Aruba IAP

    Time remaining: 112 seconds
    System Capabilities: B,W
    Enabled Capabilities: W
    Management Addresses:
    Auto Negotiation - supported, enabled
    Physical media capabilities:
    Media Attachment Unit type: 30
    Vlan ID: - not advertised
    PoE+ Power-via-MDI TLV:
    Power Pair: Signal
    Power Class: Class 4
    Power Device Type: Type 2 PD
    Power Source: PSE
    Power Priority: unknown
    Power Requested: 16500 mW
    Power Allocated: 14300 mW

    Total entries displayed: 2


    How do we resolve this?

    Russell Warshay

  • 2.  RE: Connectivity lost, then returned with error: MISSING_OR_WRONG_PACKET(-9)

    Posted 11-25-2020 12:33 PM
    I get the same on my Aruba Instant On Devices and those of all customers.

    I don't think that this is a local issue at your site.

    I think that this is a global problem with the connection to the Aruba Instant On Portal.

    Bjoern Ebner

  • 3.  RE: Connectivity lost, then returned with error: MISSING_OR_WRONG_PACKET(-9)

    Posted 11-26-2020 10:44 PM
    I think that you you may be right about the connection to the Aruba Instant On Portal.  When I relaxed the ACL rules in my router, this problem went away.

    I'm trying to get as close to zero trust as possible.  Do know which Aruba IP addresses need to be white listed?

    Russell Warshay