Instant On - Wired

Yes, I start falling out of love with your hardware. And normally this is something that does not happen easily,

I have been a very satisfied user of HPE's 1810 and 1820 switches for years. You could easily get new firmwares using the "My networking" portal on HPE's homepage. Just cut&paste the model number into the search field there and you were good to go.

So when I needed a new switch with PoE support I decided to look around and found the 1930. I was hesitant at first after reading the cloud stuff but after I noticed that you can switch to local management I ordered one. Currently I must say that in hindsight that this was a mistake.

The thing has some bugs that should be pretty obvious to see.

1) The NTP client is not runnig and does updates of the system time by itself very now and then. There's only a NTP request once you hit the apply button. Afterwards the "Last Update Time" and the "Last Attempt Time" always remain on the time and date you clicked on apply.

2) The unit frequently reports POE errors on ports with nothing plugged in. Yes, there's not even a cable plugged into the port reporting an error.

My switch came with 1.0.1.0. So after some searching where I can get firmware updates I finally found this page here. Downloading a new firmware from some kind of blog? Feels kind of strange. But anyway I found something newer. Downloaded the version 1.0.2.0, installed it and the bugs mentioned above are still there.

Now there's some discssion here that some switched came with a version 1.0.3.0 installed by the factory and when the firmware is available here for download. And the support simply plays dead.

The whole thing simply looks like a bad joke by now.

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Whisky Drinker
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I definitely think that HPE could allocate a few more resources to this product segment and see a good return on investment, but they're the businessmen and I am not. It is a competitive marketplace in this range.

EDIT: Originally this comment contained incorrect, and rudely phrased, criticism of the product and the forum. It has been edited to correct that.


Original Message:
Sent: 01-29-2021 04:56 AM
From: Whisky Drinker
Subject: Falling out of love with with HPE/Aruba network switches

Yes, I start falling out of love with your hardware. And normally this is something that does not happen easily,

I have been a very satisfied user of HPE's 1810 and 1820 switches for years. You could easily get new firmwares using the "My networking" portal on HPE's homepage. Just cut&paste the model number into the search field there and you were good to go.

So when I needed a new switch with PoE support I decided to look around and found the 1930. I was hesitant at first after reading the cloud stuff but after I noticed that you can switch to local management I ordered one. Currently I must say that in hindsight that this was a mistake.

The thing has some bugs that should be pretty obvious to see.

1) The NTP client is not runnig and does updates of the system time by itself very now and then. There's only a NTP request once you hit the apply button. Afterwards the "Last Update Time" and the "Last Attempt Time" always remain on the time and date you clicked on apply.

2) The unit frequently reports POE errors on ports with nothing plugged in. Yes, there's not even a cable plugged into the port reporting an error.

My switch came with 1.0.1.0. So after some searching where I can get firmware updates I finally found this page here. Downloading a new firmware from some kind of blog? Feels kind of strange. But anyway I found something newer. Downloaded the version 1.0.2.0, installed it and the bugs mentioned above are still there.

Now there's some discssion here that some switched came with a version 1.0.3.0 installed by the factory and when the firmware is available here for download. And the support simply plays dead.

The whole thing simply looks like a bad joke by now.

------------------------------
Whisky Drinker
------------------------------

The strange thing is that the developers in the background still seem to be the same people that have developed my older switches from HPE that I really liked. The versioning in the firmware names, the general look and feel of the update notes still screams HPE small office switches.

The build quality of the hardware, apart from the loud fan, also feels right. It's simply the strange support that does not feel right.

With a quiter fan concept and a support like any other HPE switch my 1930 would probably be the switch I'd also recommend to all of my friends looking for a switch for their home.

The way it is right now leaves me kind of puzzled.

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Whisky Drinker
------------------------------

Original Message:
Sent: 02-01-2021 12:02 PM
From: John Smith
Subject: Falling out of love with with HPE/Aruba network switches

I think Aruba gave a couple of guys the chance to run a product line, and then gave them no resources to do it with. They don't want people downloading the latest firmware because they are waiting for the people who bought the new switches to field test it. The fact that they don't have a product support page, rather than a blog, is a testament to the utter poverty of support the product line is getting. How about being able to set a default view of "all" on the interfaces listing in the web GUI? How about having the "edit" icon remain in the field, so you don't have to scroll up from interfaces 24-48 every single time just to edit the port? I could go on and on.

This is exactly how things go when there isn't enough up-front investment; but that's startups, not HPE. I'm agog that HPE is willing to tarnish its brand for want of about 100 hours of dev and support time a week, less than three FTEs for a new product line. Hey Aruba! It takes money to make money, you know?

They're probably going to shut down the forums shortly, because it's turning into a steaming pile of mild disgruntlement.
Original Message:
Sent: 01-29-2021 04:56 AM
From: Whisky Drinker
Subject: Falling out of love with with HPE/Aruba network switches

Yes, I start falling out of love with your hardware. And normally this is something that does not happen easily,

I have been a very satisfied user of HPE's 1810 and 1820 switches for years. You could easily get new firmwares using the "My networking" portal on HPE's homepage. Just cut&paste the model number into the search field there and you were good to go.

So when I needed a new switch with PoE support I decided to look around and found the 1930. I was hesitant at first after reading the cloud stuff but after I noticed that you can switch to local management I ordered one. Currently I must say that in hindsight that this was a mistake.

The thing has some bugs that should be pretty obvious to see.

1) The NTP client is not runnig and does updates of the system time by itself very now and then. There's only a NTP request once you hit the apply button. Afterwards the "Last Update Time" and the "Last Attempt Time" always remain on the time and date you clicked on apply.

2) The unit frequently reports POE errors on ports with nothing plugged in. Yes, there's not even a cable plugged into the port reporting an error.

My switch came with 1.0.1.0. So after some searching where I can get firmware updates I finally found this page here. Downloading a new firmware from some kind of blog? Feels kind of strange. But anyway I found something newer. Downloaded the version 1.0.2.0, installed it and the bugs mentioned above are still there.

Now there's some discssion here that some switched came with a version 1.0.3.0 installed by the factory and when the firmware is available here for download. And the support simply plays dead.

The whole thing simply looks like a bad joke by now.

------------------------------
Whisky Drinker
------------------------------