Instant On - Wired

This is really strange. I set up a Instant On 1930 24 port switch and configure password for user admin.  It worked fine last week when I set it up.  But today I could not log in with the password.  Is there any way to do a password reset or recovery without performing a switch factory reset?

Thanks,

------------------------------
F L
------------------------------

When setting your password if you just click the "apply" button changes are saving to the running-config file in RAM. To ensure you save them into flash you must click on the save icon in the upper right side of the page so changes will not be lost if the system reboots. You might try the default admin credentials again to see if that works. The last option is to factory reset the switch and start over.

------------------------------
Greg Thiesen
------------------------------

Original Message:
Sent: 02-03-2021 06:59 PM
From: F L
Subject: Help with local management webUI password

This is really strange. I set up a Instant On 1930 24 port switch and configure password for user admin.  It worked fine last week when I set it up.  But today I could not log in with the password.  Is there any way to do a password reset or recovery without performing a switch factory reset?

Thanks,

------------------------------
F L
------------------------------

Hello,

I have this issue too on 1930 24G. I saved the config each time but after few days, you can't login anymore. Default login/password absolutely don't work.
I got this on 125 firmware version. I did'nt try with the fresh 133.

Only things to do are reset and conf roll back. I would like to buy HPE1920S until a fixe release but I missed EOL...

Thanks

------------------------------
Fabien GOURAUD
------------------------------

Original Message:
Sent: 02-03-2021 07:18 PM
From: Greg Thiesen
Subject: Help with local management webUI password

When setting your password if you just click the "apply" button changes are saving to the running-config file in RAM. To ensure you save them into flash you must click on the save icon in the upper right side of the page so changes will not be lost if the system reboots. You might try the default admin credentials again to see if that works. The last option is to factory reset the switch and start over.

------------------------------
Greg Thiesen

Original Message:
Sent: 02-03-2021 06:59 PM
From: F L
Subject: Help with local management webUI password

This is really strange. I set up a Instant On 1930 24 port switch and configure password for user admin.  It worked fine last week when I set it up.  But today I could not log in with the password.  Is there any way to do a password reset or recovery without performing a switch factory reset?

Thanks,

------------------------------
F L
------------------------------

Please reach out to support and open a case so they can assist in troubleshooting your password issues.
https://community.arubainstanton.com/support/contact-support

------------------------------
Greg Thiesen
------------------------------

Original Message:
Sent: 02-04-2021 04:08 AM
From: Fabien GOURAUD
Subject: Help with local management webUI password

Hello,

I have this issue too on 1930 24G. I saved the config each time but after few days, you can't login anymore. Default login/password absolutely don't work.
I got this on 125 firmware version. I did'nt try with the fresh 133.

Only things to do are reset and conf roll back. I would like to buy HPE1920S until a fixe release but I missed EOL...

Thanks

------------------------------
Fabien GOURAUD

Original Message:
Sent: 02-03-2021 07:18 PM
From: Greg Thiesen
Subject: Help with local management webUI password

When setting your password if you just click the "apply" button changes are saving to the running-config file in RAM. To ensure you save them into flash you must click on the save icon in the upper right side of the page so changes will not be lost if the system reboots. You might try the default admin credentials again to see if that works. The last option is to factory reset the switch and start over.

------------------------------
Greg Thiesen

Original Message:
Sent: 02-03-2021 06:59 PM
From: F L
Subject: Help with local management webUI password

This is really strange. I set up a Instant On 1930 24 port switch and configure password for user admin.  It worked fine last week when I set it up.  But today I could not log in with the password.  Is there any way to do a password reset or recovery without performing a switch factory reset?

Thanks,

------------------------------
F L
------------------------------

Hello guys,

I performed the firmware update of: 1.0.2.0 (125) to version 1.0.4.0 (133), after restarting the equipment the access password was lost, I am not able to access the switch with the configured password, nor with the password standard factory settings.

------------------------------
Leonardo Xavier
------------------------------

Original Message:
Sent: 02-04-2021 02:11 PM
From: Unknown User
Subject: Help with local management webUI password

Please reach out to support and open a case so they can assist in troubleshooting your password issues.
https://community.arubainstanton.com/support/contact-support

------------------------------
Greg Thiesen

Original Message:
Sent: 02-04-2021 04:08 AM
From: Fabien GOURAUD
Subject: Help with local management webUI password

Hello,

I have this issue too on 1930 24G. I saved the config each time but after few days, you can't login anymore. Default login/password absolutely don't work.
I got this on 125 firmware version. I did'nt try with the fresh 133.

Only things to do are reset and conf roll back. I would like to buy HPE1920S until a fixe release but I missed EOL...

Thanks

------------------------------
Fabien GOURAUD

Original Message:
Sent: 02-03-2021 07:18 PM
From: Greg Thiesen
Subject: Help with local management webUI password

When setting your password if you just click the "apply" button changes are saving to the running-config file in RAM. To ensure you save them into flash you must click on the save icon in the upper right side of the page so changes will not be lost if the system reboots. You might try the default admin credentials again to see if that works. The last option is to factory reset the switch and start over.

------------------------------
Greg Thiesen

Original Message:
Sent: 02-03-2021 06:59 PM
From: F L
Subject: Help with local management webUI password

This is really strange. I set up a Instant On 1930 24 port switch and configure password for user admin.  It worked fine last week when I set it up.  But today I could not log in with the password.  Is there any way to do a password reset or recovery without performing a switch factory reset?

Thanks,

------------------------------
F L
------------------------------

I have the exact same problem ... already reset the switch twice ...

------------------------------
João Tormenta
------------------------------

Original Message:
Sent: 02-03-2021 06:59 PM
From: Unknown User
Subject: Help with local management webUI password

This is really strange. I set up a Instant On 1930 24 port switch and configure password for user admin.  It worked fine last week when I set it up.  But today I could not log in with the password.  Is there any way to do a password reset or recovery without performing a switch factory reset?

Thanks,

------------------------------
F L
------------------------------

Hello,

Juste try to reboot the switch first. I did it for switches with 1.0.2.0_125 firmware and It was enought, your own credential should work again. No need to reset it.
I don't have this issue on 1.0.4.0_133 version for now...

Have a nice day :)

------------------------------
Fabien
------------------------------

Original Message:
Sent: 03-16-2021 02:35 PM
From: João Tormenta
Subject: Help with local management webUI password

I have the exact same problem ... already reset the switch twice ...

------------------------------
João Tormenta

Original Message:
Sent: 02-03-2021 06:59 PM
From: Unknown User
Subject: Help with local management webUI password

This is really strange. I set up a Instant On 1930 24 port switch and configure password for user admin.  It worked fine last week when I set it up.  But today I could not log in with the password.  Is there any way to do a password reset or recovery without performing a switch factory reset?

Thanks,

------------------------------
F L
------------------------------

Thanks for the tip, I restarted the switch and the credentials are back, for your information, the switch has firmware version 1.0.4.0 (133).

------------------------------
Leonardo Xavier
------------------------------

Original Message:
Sent: 03-17-2021 04:42 AM
From: Fabien GOURAUD
Subject: Help with local management webUI password

Hello,

Juste try to reboot the switch first. I did it for switches with 1.0.2.0_125 firmware and It was enought, your own credential should work again. No need to reset it.
I don't have this issue on 1.0.4.0_133 version for now...

Have a nice day :)

------------------------------
Fabien

Original Message:
Sent: 03-16-2021 02:35 PM
From: João Tormenta
Subject: Help with local management webUI password

I have the exact same problem ... already reset the switch twice ...

------------------------------
João Tormenta

Original Message:
Sent: 02-03-2021 06:59 PM
From: Unknown User
Subject: Help with local management webUI password

This is really strange. I set up a Instant On 1930 24 port switch and configure password for user admin.  It worked fine last week when I set it up.  But today I could not log in with the password.  Is there any way to do a password reset or recovery without performing a switch factory reset?

Thanks,

------------------------------
F L
------------------------------

Hi 

   Just happened to me today (maybe it got stuck long ago but today I noticed) What do you mean to reboot. Hardware reboot is unplug it from power?
There is the console port  way via cli with several steps though.

PS Mine is 1930 48 port with firmware 1.0.5.0 (139)

------------------------------
Jim tsoutsouras
------------------------------

Original Message:
Sent: 03-17-2021 04:42 AM
From: Fabien GOURAUD
Subject: Help with local management webUI password

Hello,

Juste try to reboot the switch first. I did it for switches with 1.0.2.0_125 firmware and It was enought, your own credential should work again. No need to reset it.
I don't have this issue on 1.0.4.0_133 version for now...

Have a nice day :)

------------------------------
Fabien

Original Message:
Sent: 03-16-2021 02:35 PM
From: João Tormenta
Subject: Help with local management webUI password

I have the exact same problem ... already reset the switch twice ...

------------------------------
João Tormenta

Original Message:
Sent: 02-03-2021 06:59 PM
From: Unknown User
Subject: Help with local management webUI password

This is really strange. I set up a Instant On 1930 24 port switch and configure password for user admin.  It worked fine last week when I set it up.  But today I could not log in with the password.  Is there any way to do a password reset or recovery without performing a switch factory reset?

Thanks,

------------------------------
F L
------------------------------

Hi Jim,

Have you tried unplugging the power cable and reconnecting? This should help you to reboot your device. 

------------------------------
Aruba Instant On Communications
------------------------------

Original Message:
Sent: 12-17-2021 05:42 PM
From: Jim tsoutsouras
Subject: Help with local management webUI password

Hi 

   Just happened to me today (maybe it got stuck long ago but today I noticed) What do you mean to reboot. Hardware reboot is unplug it from power?
There is the console port  way via cli with several steps though.

PS Mine is 1930 48 port with firmware 1.0.5.0 (139)

------------------------------
Jim tsoutsouras

Original Message:
Sent: 03-17-2021 04:42 AM
From: Fabien GOURAUD
Subject: Help with local management webUI password

Hello,

Juste try to reboot the switch first. I did it for switches with 1.0.2.0_125 firmware and It was enought, your own credential should work again. No need to reset it.
I don't have this issue on 1.0.4.0_133 version for now...

Have a nice day :)

------------------------------
Fabien

Original Message:
Sent: 03-16-2021 02:35 PM
From: João Tormenta
Subject: Help with local management webUI password

I have the exact same problem ... already reset the switch twice ...

------------------------------
João Tormenta

Original Message:
Sent: 02-03-2021 06:59 PM
From: Unknown User
Subject: Help with local management webUI password

This is really strange. I set up a Instant On 1930 24 port switch and configure password for user admin.  It worked fine last week when I set it up.  But today I could not log in with the password.  Is there any way to do a password reset or recovery without performing a switch factory reset?

Thanks,

------------------------------
F L
------------------------------

Hi

  Yeah did that the same day I posted here and worked. Should have been a button though instead of unplugging it. It is living at the 80s again (no buttons to reduce cost)
   Where is that console port in order to be configured via cli?

------------------------------
Jim tsoutsouras
------------------------------

Original Message:
Sent: 12-22-2021 01:10 PM
From: Jessica Mitchell
Subject: Help with local management webUI password

Hi Jim,

Have you tried unplugging the power cable and reconnecting? This should help you to reboot your device. 

------------------------------
Aruba Instant On Communications

Original Message:
Sent: 12-17-2021 05:42 PM
From: Jim tsoutsouras
Subject: Help with local management webUI password

Hi 

   Just happened to me today (maybe it got stuck long ago but today I noticed) What do you mean to reboot. Hardware reboot is unplug it from power?
There is the console port  way via cli with several steps though.

PS Mine is 1930 48 port with firmware 1.0.5.0 (139)

------------------------------
Jim tsoutsouras

Original Message:
Sent: 03-17-2021 04:42 AM
From: Fabien GOURAUD
Subject: Help with local management webUI password

Hello,

Juste try to reboot the switch first. I did it for switches with 1.0.2.0_125 firmware and It was enought, your own credential should work again. No need to reset it.
I don't have this issue on 1.0.4.0_133 version for now...

Have a nice day :)

------------------------------
Fabien

Original Message:
Sent: 03-16-2021 02:35 PM
From: João Tormenta
Subject: Help with local management webUI password

I have the exact same problem ... already reset the switch twice ...

------------------------------
João Tormenta

Original Message:
Sent: 02-03-2021 06:59 PM
From: Unknown User
Subject: Help with local management webUI password

This is really strange. I set up a Instant On 1930 24 port switch and configure password for user admin.  It worked fine last week when I set it up.  But today I could not log in with the password.  Is there any way to do a password reset or recovery without performing a switch factory reset?

Thanks,

------------------------------
F L
------------------------------