Mobile App

Expand all | Collapse all

Can't add Previously use AP to New User

  • 1.  Can't add Previously use AP to New User

    Posted 07-05-2019 04:12 AM

    I am trying to add AP15  using Android  Mobile AP.  But I say "This is not a known Instant On device". This device provision by

    someone and removed from his app

    .adding errro.PNG 

     

     



  • 2.  RE: Can't add Previously use AP to New User

    Posted 07-05-2019 08:54 AM
    How was the device removed? Was the site deleted or was the AP "removed from inventory"?


  • 3.  RE: Can't add Previously use AP to New User

    Posted 07-09-2019 12:13 AM
    AP Removed from iOS APP


  • 4.  RE: Can't add Previously use AP to New User

    Posted 09-10-2019 05:49 PM
    @dmchandrasinghe Could you verify if the LED are blinking amber and green on the AP you are trying to add?


  • 5.  RE: Can't add Previously use AP to New User

    Posted 09-11-2019 12:10 AM

    problem solved