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User name/ID missing and can't post to forums

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  • 1.  User name/ID missing and can't post to forums

    Posted 12-13-2020 07:59 PM
    Ever since the forum update, I can't post to the forums. At first, I couldn't post at all. Now it appears I can, except my user ID is some random string of numbers and letters, and when I submit a post, it disapears.


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    Lance Nichols
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  • 2.  RE: User name/ID missing and can't post to forums

    Posted 12-16-2020 01:17 PM
    Bueller?

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    F L
    ON
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  • 3.  RE: User name/ID missing and can't post to forums

    Posted 12-16-2020 01:31 PM
    We are working on getting a resolution and will update when it has been resolved.

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    Greg Thiesen
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  • 4.  RE: User name/ID missing and can't post to forums

    Posted 12-24-2020 11:08 AM

    This has been an absolute CF. It doesn't speak well for HPE that they can't even operate a web forum properly. I had hoped to move from UniFi to InstantOn for a number of reasons:

    1. better hardware (that was crippled by firmware bugs, it turns out),
    2. better support (sort of, at least I can contact techs, even if they don't even know about firmware issues)
    3. better product availability
    4. moving away from a company that was constantly chasing the "next big thing" and not keeping current customers in mind/releasing half baked hardware.

    Yet here we are, a month or more since moving to a new forum, and users can't post, can't update their profiles, or the profiles are broken.



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    F L
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  • 5.  RE: User name/ID missing and can't post to forums

    Posted 01-02-2021 03:55 PM
    What's happening with this?

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    F L
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  • 6.  RE: User name/ID missing and can't post to forums

    Posted 01-05-2021 02:43 PM
    Any word on what is happening with this?

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    F L
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  • 7.  RE: User name/ID missing and can't post to forums

    Posted 21 days ago
    What's going on with this? I'm still some random string of characters, I can't update my account details, etc.

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    F L
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  • 8.  RE: User name/ID missing and can't post to forums

    Posted 20 days ago
    it would be easier to make this a sub forum of the regular aruba forums. or just start over completely, right?

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    RR
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  • 9.  RE: User name/ID missing and can't post to forums

    Posted 18 days ago
    It's disturbing that they want people to switch to their product from Ubiquiti, etc. but they can't seem to manage a forum.

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    F L
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  • 10.  RE: User name/ID missing and can't post to forums

    Posted 18 days ago
    Almost two months since you replied. Why is the forum still broken?

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    F L
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  • 11.  RE: User name/ID missing and can't post to forums

    Posted 15 days ago
    Do we have an update? Explanation as to why this is still broken?

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    F L
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  • 12.  RE: User name/ID missing and can't post to forums
    Best Answer

    Posted 14 days ago
    Hey Everyone,
    Thank you for your questions and concerns! We have a fix in place for this issue. The next time you log on it will prompt you to update your username. It was an error in our systems when we did the UI update. I apologize for any issues this may have caused but it should be corrected now! If you have any more issues, please feel free to reach out to me and I'll help with anything I can!

    Thanks!
    Greg


  • 13.  RE: User name/ID missing and can't post to forums

    Posted 13 days ago
      |   view attached
    So do we need to take any action ourselves to get the possibility to update? 
    Logged in but still not able to change my username AND I would like to remove my social connections because I made a mistake.
    For some reason I can keep adding but not remove them :-)
    Thanks!

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    RR
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  • 14.  RE: User name/ID missing and can't post to forums

    Posted 10 days ago
    Not able to change name, would like to delete account.

    How to delete account?



  • 15.  RE: User name/ID missing and can't post to forums

    Posted 5 days ago
    It did no such thing. I'm *still* a generic account.


  • 16.  RE: User name/ID missing and can't post to forums

    Posted 2 days ago
    you are correct. What we did, in fact, didn't work the way we planned for it to. We have taken it back and are working on a correction. I sincerely apologize for the inconvenience and the delay. I Will update when we know something more.