Instant On - Wireless

 View Only
  • 1.  AP11 Cutting Out Intermittently

    Posted 07-06-2022 04:01 PM
    Hello All,

    I've been testing some AP11s in my company's office to see if we want to roll them out to branches. I love how easy they are to set up and manage but I have a problem. One of my APs just goes down once or twice a hour. The LED blinks orange for a few minutes before going back to all green. I've tried plugging it in to different ports on the same switch and hooked it up directly to a gateway but the problem persists.

    I see there is a console port on the device, but I don't know how to access it. I read somewhere they aren't meant to accessed on the Instant On devices. Either way, I would be eternally grateful if you all could provide some troubleshooting direction.

    ------------------------------
    Jason
    ------------------------------


  • 2.  RE: AP11 Cutting Out Intermittently

    Posted 07-07-2022 10:00 AM
    Hi Jason,

    Sounds like you may have a faulty AP or it may need a reset/reflash. I suggest you contact support directly by using the link at the top of the page:
    Support > Contact Support.


    ------------------------------
    Ethan
    ------------------------------



  • 3.  RE: AP11 Cutting Out Intermittently

    Posted 07-08-2022 03:11 PM
    Hey Jason,

    I apologize you're having these issues. Please contact our customer support team for assistance. https://www.arubainstanton.com/contact-support/

    ------------------------------
    Aruba Instant On Communications
    ------------------------------