Instant On - Wireless

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  • 1.  AP11D wired ports - low perfomance

    Posted 13 days ago
    Hi Community ;)

    Did anyone succeed to achieve more than 500 Mbps speeds on wired ports in AP11D?

    We have received several complaints from customers that AP11D does not achieve more than 500 Mbps speed on wired ports. We have also tested several AP11D units and noticed that we cannot achieve more than 500 Mbps or near gigabit speed on ports E1-E3. We have also checked different setups and all the cabling (using different Cat6 and Cat7 cables) and we always achieve same result.

    We did not find any official note regarding wired port speeds and what could be real life expectation. But customers are not satisfied with the results and are considering to return the product. They say that with achieving only 50% of expected teoretical speed is not accapable.

    Does anyone know if this is HW or SW related? Is this performance expected as per design?

    BTW, support chat did not know how to repond. We have requested to move this case to offline mode discussion and to send us case ID, but did not receive any email from support agent or system. 

    Thank you.
    Klemen


  • 2.  RE: AP11D wired ports - low perfomance

    Posted 10 days ago
    Hi @MelkiaD,

    Yes, it turns out we continue to have the same issue as well. This is definitely not per design and is very, very problematic.
    We may need to launch an official complaint with aruba if they can't rectify this issue soon. ​

    We just released a dozen of these across North America as a trial for a company we partner with. This could spoil future sales of aruba product with them and potentially harm our reputation. I'm hoping for a quick resolution from aruba here.

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    Ethan
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