Instant On - Wireless

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  • 1.  AP22 Stuck on 2.5.0.0_83058

    Posted 06-17-2022 02:10 PM

    I have an AP22 that's currently on version 2.5.0.0_83058.

    I've tried removing and factory resetting it and that seems to have made things worse...

    I try to adopt it and it says, please wait an important software update is in process, and then it says it finishes just a few seconds after that.  The AP goes in the synchronizing in the device list for about 10 minutes and then says offline.  If I pull up the web page for the AP, about all it says of any usefulness is "Onboarding Status: Error"

    I've tried factory resetting it multiple times, but the sequence of events it the same.  I see there's a microUSB port on the thing, is there any way to upgrade it manually?



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    Jon Dison
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  • 2.  RE: AP22 Stuck on 2.5.0.0_83058

    Posted 06-18-2022 09:30 AM
    har file attached

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    Jon Dison
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  • 3.  RE: AP22 Stuck on 2.5.0.0_83058

    Posted 06-18-2022 09:31 AM
      |   view attached
    har not supported, har.zip attached

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    Jon Dison
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    Attachment(s)

    zip
    10.10.1.134.har.zip   1 KB 1 version


  • 4.  RE: AP22 Stuck on 2.5.0.0_83058

    Posted 06-18-2022 10:06 AM
    I have a similar problem with one of my AP22's that borked after the 2.6 update.

    I have factory reset and can get to the web onboarding page but the status doesn't say anything and refuses to onboard.


  • 5.  RE: AP22 Stuck on 2.5.0.0_83058

    Posted 07-19-2022 02:06 PM
    Has your issue been resolved with our support team?

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    Aruba Instant On Communications
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  • 6.  RE: AP22 Stuck on 2.5.0.0_83058

    Posted 07-19-2022 02:31 PM
    Yes, they sent me a new one, thanks.

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    Jon Dison
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