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  • 1.  Created a site with only a swith two years ago, now need to add access points, cannot add

    Posted 12 days ago

    During the initial installation we selected only switch. Now when we try to add access points to this site we just got amber light on the access points. Cannot add with serial number also the devices to site. Is there a way to change the initial switch only setting to switch+access points?



  • 2.  RE: Created a site with only a swith two years ago, now need to add access points, cannot add

    Posted 8 days ago

    I tested this today with a 1930 switch setup initially as "Switch Only", I was able to discover an AP22 and add it to this network,,   

    I also tested an "AP only" site and was able to add a 1930 switch to that site no pboblem.

    So this tested and works fine.  Note SW version is currently 2.9.1.



  • 3.  RE: Created a site with only a swith two years ago, now need to add access points, cannot add

    Employee
    Posted 8 days ago

    Hi, 

    There should not be any limitation on selecting the site to switch only or AP only during initial site creation step.. you should be able to add the AP to a switch only site, the amber light on the AP should be a different issue.. may be check if the AP has got an IP address and reachable to internet. 



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    Dhanasekar Panneerselvam
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    Original Message


  • 4.  RE: Created a site with only a swith two years ago, now need to add access points, cannot add

    Employee
    Posted 7 days ago

    First, confirm that you're adding the APs to the same Subnet and Network as the other devices in the Site.   If there are existing devices in the Site, you are NOT prompted for the Serial number of the new device, you just have to click on the "Search for my Devices"...


    The Amber LED indicates that the device cannot reach the Internet, and then the Cloud Portal.    It's possible it's not getting an IP or not getting the right IP.    If you can go into your Router and look in the  DHCP Lease table, and look for the device name (serial number or mac-address) and confirm it's been assigned the correct an IP on the SAME subnet as the other devices in the Site.    Correct this if the new devices are not on the SAME subnet as the other registered devices in the Site..

    Still not working, try to Factory-Reset the APs using a paperclip;

    Factory-Resetting InstantOn APs:
    1. Power off, (unplug) the AP.
    2. Insert a paperclip into the Reset hole and hold it down, then power up the AP again.
    3. Continue to hold the reset button down for 15 seconds, until the LEDs flash Green a few times, then let go of the reset button...
    4. The AP will restart normally, (it takes a good 5 minutes), and the LED should display alternating Orange and Green to show it is talking to the Cloud..
    5. Now, you're ready to add the AP into your site, based on adding it's Serial Number to your Site.

    Still not working, then please call Aruba InstantOn Support...
    https://www.arubainstanton.com/contact-support/



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    David Robert Leger
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    Original Message