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Getting a "escalated" ticket looked at by the team that it has been escalated to?

  • 1.  Getting a "escalated" ticket looked at by the team that it has been escalated to?

    Posted 11 days ago
    Anyone have any suggestions on getting a ticket that has been escalated multiple times looked at by the team that it was escalated to?
    I opened a ticket 34 days ago (18 May 2022) about what I thought was a basic issue, my new 1930 switches would not connect to my TP-Link MC220L and MC220CM fiber converters, no link light, no messages in the logs, its like it was never connected.

    My HP 2810 and Aruba 2530 switches connect to the fiber converters without any issues, my Netgear switches connect to them but when I connect them to the 1930 it acts like it isn't plugged in at all (using the same J4858D SFP transceiver and cables to the switch as worked in the other switches).

    Since then, I have heard numerous times that this "issue has been raised" to the "Engineering Team" the "Product Team" and the "Internal Team" and that it has been raised to them on a "high priority basis" from various people, but I have heard nothing back beyond that.

    Any suggestions?

    Thanks

    Aaron Z

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    Aaron Zs
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