Instant On - Wireless

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  • 1.  One client keeps losing connection to AP11

    Posted 01-03-2023 09:19 PM
    Hi, I've two AP11 access points in my network. Most of my clients connect to either of them perfectly. One client, a Nokia Pure View 9 smartphone, keeps losing its connection to the wireless network. It doen't re-connect automatically either. I need to enter the credentials for the Wi-Fi- network again to connect to the network. 

    Has anyone else had this issue and knows where to look to resolve this?

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    Michael Klous
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  • 2.  RE: One client keeps losing connection to AP11

    Employee
    Posted 01-11-2023 06:54 PM
    Hi Michael,

    We would like to provide you with one on one support with this case. Please reach out to our support team here: https://www.arubainstanton.com/contact-support/

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    Aruba Instant On Communications
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    Original Message


  • 3.  RE: One client keeps losing connection to AP11

    Posted 01-12-2023 02:36 AM
    Hi, I would like to but that site states: 'Phone support is available for the first 90 days after the Aruba Instant On device is set up.' and the online chat seems to be offline... 

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    Michael Klous
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    Original Message