Another disapointing day

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RudiK
New Contributor

Another disapointing day

Hi all,

After al my problems another disapointing day with my Aruba WiFi at home. 2 out of 4 AP11 are connected at 100Mbps (never had 100Mbps connections at home). Restart nothing, portswap and powercycle -> AP 1Gbps (The 'falty' Gb port functions OK with my other device), My Sonos is gone now, restart Sonos not comning back, Other AP11 shutdown -> Sonos reapears. Oke solved again.

I am getting sick of it. Never had any problems with my apple wifi but after replacing them whith the Aruba AP11's (same port, same places) the **bleep** started:

  • Airplay not working
  • Adding accessories to Homekit not working
  • All kinds of strange things happening in my netork (Updated my wholen network including Cisco GS300 but that didnt change things
  • WiFi connections fluctuating (Sometime i get better connection when I am 50m away out of my home than inside), I live in the countryside so the air is free
  • Bad roaming (iPhone X and 11)
  • Now this

I had hoped to get a userfriendly semiprofessional from the guys (Aruba) that now how to make a WiFi network work. I think now I got a Chinese product of Trust (They probably do a better job right now). I hope Arube puts some extra effort in making it better (Bit sceptic as FW updates are not verry frequent and info on what they fixed is scarce).

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3 Replies
Employee
Employee

Re: Another disapointing day

Hi @RudiK - These issues are certainly not expected. Please reach out to the Support team to open a support case. We would like to get to the root cause for the issues you are observing in your network and help stablize your network. Appreciate your patience as we work through the details of the issues.

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Weber
New Member

Re: Another disapointing day

I have to agree.  I am aware (from other office locations) that to make Sonos work you have to turn off broadcast filtering.

(Finding that little nugget the first time took forever).  In our newest office we purchased AP11's and if there is a way to turn off broadcast filtering, I can't find it.

Maybe this is a quality product, but foreign languge support plus the tendency to push users to "The Community" instead of supporting your own product is very uncool.  (Imagine going to the Happy Tavern for dinner and asking the waiter what's in a particular dish.  He says "I really care about your dining experience, so I'm not going to tell you.  Check with the community of Happy Tavern diners and ask them.  That's bullsh*t and not something good companies do to their users.)

 

 

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Employee
Employee

Re: Another disapointing day

Hi 

Thank you for you patience with this issue. To address your concern, we provide 24x7 phone support for 90 days and chat support for the rest of the year. So, if you do see such issues, please contact TAC. 

Regarding the issue itself, this seems like a bug and our team is working to resolve it soon. As you know, with every periodic software release, we enhance the functionality of Instant On and introduce new features. So, please keep a close lookout on the upcoming releases.

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