Aruba welcome emails on RBL list

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Occasional Contributor I

Aruba welcome emails on RBL list

I am trying to add users to the site portal so they can view the access points settings but the welcome email never gets through as the sending mail server mx04.arubanetworks.com is on an RBL with Barracuda and SORBS.

With this being the case I cannot add users so can you unblock your mailserver please

https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3amx04.arubanetworks.com%5d&run=toolpage

thanks

Rob

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6 Replies
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Employee
Employee

Re: Aruba welcome emails on RBL list

@robertb24  Please open a support case so they can investigate this.

https://community.arubainstanton.com/t5/Contact-Support/ct-p/contact-support

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Employee
Employee

Re: Aruba welcome emails on RBL list

Hi 

Thanks for reporting this issue. Our teams are looking into it and working on eliminating the issue

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Occasional Contributor II

Re: Aruba welcome emails on RBL list

Hi Rob,

Yes, it comes to Spam. 

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Occasional Contributor I

Re: Aruba welcome emails on RBL list

My spam filter is set to reject anything on an RBL

 

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Occasional Contributor I

Re: Aruba welcome emails on RBL list

Hi, just tried it again and is still on the list. Sadly I have had to use other vendor devices as I never receive the email.

My filter is set to reject anything on an RBL so I don't even have the option to whitelist.

With this in place I cannot use InstantON access points

Regards

 

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Contributor I

Re: Aruba welcome emails on RBL list

Hi @robertb24 ,

As of today, the mail server is not on any known RBL service and it should now work for you.  Very sorry about the inconvenience, these reputation services were contacted as soon as we became aware of the situation but it took some time to get a clear status.

Hope you will be able to try InstantOn again in the near future!

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