Guest Network Problem on The New Update 1.3.0.52

KGT-Rangga
New Contributor

Guest Network Problem on The New Update 1.3.0.52

Hi, I just updated my Instant On Mobile App and also the AP has the new firmware (Version 1.3.0).
I experienced a problem when I try my external captive portal. I set the AP as follows:

  • Network Type: Guest
  • Network Name: Trial-AION
  • Security: WPA2 Personal
  • IP and VLAN assignment: Same as local network, VLAN 277

When I connect my device to the SSID and enter the network password, the captive portal appear. After I enter the username to the captive portal, the page shows "connection failed".
I recreate a new network on the same AP with following setting:

  • Network Type:Employee
  • Network Name: AION
  • Security: WPA2 Personal
  • IP and VLAN assignment: Same as local network, VLAN 277

When I connect my device to the SSID and enter the network password, the captive portal appear. After I enter the username to the captive portal, I got an internet connection.
On the previous version, everything just working fine. I'm affraid there's a problem with the "guest" network mode's rules. How can I solve this problem?

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1 Reply
Employee
Employee

Re: Guest Network Problem on The New Update 1.3.0.52

@KGT-Rangga, thank you for your feedback.

External Captive Portal is only available for Guest Network with no authentication. Please contact the support team to get help on the configuration.

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