Today I needed tech support for an AP-17 which I deployed yesterday, provisioned and it was working fine but later I logged into the system and set its IP to static which seems to have bricked it, it was a reserved, unused IP. I went back today and reset it, it would be nice if instruction mentioned you jave to unscrew the clear plastc button thing. Still didn't work, tried a few more resets and still nothing always eventually goes to solid amber so I ordered a new one from distribution and figured I'd call TS to figure out what to do with the bricked AP17.
So tech support is useless, at least it was for me. First the lady didn't like the fact that my email isn't a business domain email and then she wanted the serial number but I was no longer at the job with the AP17. I then started thinking that even if I was at the job where would I get the serial number. AFAIK its only on the box and the sticker that gets removed after its installed or if you can log into it throug its web page or the app you can get it too. So where do I get the serial number to make this TS rep happy. I'm not going into the dumpster! She basically told me they have rules and without a serial number and an emial address that uses a business domain I'm SOL (**bleep** out of luck).
So with the sonos issue described in other posts, an AP17 that apparently has a bug that bricks it if you set a static IP, a factory reset doesn't seem to return it back to factory defsults and a tech support that won't help dealers unless we meat ridiculous requirements is this really a viable product line for the SMB and resi installers? Other then smashing the bricekd AP17 with a hammer to give me at least some satisfaction is there anything I can do with it since your tech support won't talk to me. I've only heen in business for 25 years and this is the first time I've come across such stupid requirements to handle a problem with a company's product, maybe get an RMA. My next recourse will ne to bitch to Ingram Micro who I bought these through but from years of experience I know manufacturers don't like dealers complaing to their distributors since it might discourage distributors from carrying their lines.
Venting over!