In https://www.arubainstanton.com/files/SB_AIO_Foundation-Care-Support-Services.pdf I found access points get 3 years of Foundation Care. As written; Foundation Care includes software support.
If there are no licence fee's but access points only get 3 years of soft-/firmware updates (after adding them to the portal?), then I would have to replace products (with amazing MTBF specs ) way to soon.
This would be a hidden licence fee, needing to trow access points away after 3 years also would be environmentally bad.
Shoudn't the document say "Access points wil get at least 3 years of soft-/firmware updates after the product goes end of sale"?
I don't need new features, but long term security updates are mandatory.
Can I get a clear answer?
Solved! Go to Solution.
@SirHC Firmware updates/patches will be for the lifetime of the product as they will be pushed through the cloud. What foundation care is giving you is access to is next business day arrival on part replacement, 24x7 phone support, and 24x7 chat support for 3 years. Thank you for bringing this to our attention we will pass this along to product management to review.