Portal says AP offline

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New Contributor

Portal says AP offline

I have a weird issue. I have an AP that the portal says is active and offline at the same time. The AP website itself says success and connected. The lights are all green. The portal has the AP as orange. Says active and devices conencted to it but also says offline. Cant figure out what the issue is.

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2 Replies
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Contributor I

Re: Portal says AP offline

Hello,

Would you mind contacting support so that they can look into it?  Looks like the status of the AP is incorrectly reported in the portal.

Thanks.

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Occasional Contributor I

Re: Portal says AP offline

I have the same bug in my app and portal.


Sorry I don't know how to change the language as English version.

It shows the two AP is normal in the detail list but the dashborad says that AP is offline

Image 4.pngImage 2.png

 

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