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  • 1.  Error on connecting to VPN

    Posted 02-01-2021 11:28 AM
    Hello, I'm new to the community and Aruba ecosystem. I need to connect to a VPN, however I use Arch Linux... So I build a PKGBUILD file to install from the .deb binary.
    The installation runs well! I also can import a profile successfully! However, when I try to connect to this VPN, I get this error:

    EC_generateKey_FIPS_consistancy_test: GOOD Signature Verify!
    EC_generateKey_FIPS_consistancy_test: GOOD Signature Verify!
    EC_generateKey_FIPS_consistancy_test: GOOD Signature Verify!
    EC_generateKey_FIPS_consistancy_test: GOOD Signature Verify!
    EC_generateKey_FIPS_consistancy_test: GOOD Signature Verify!
    VPN server unavailable.
    Command has failed with VIA_ERROR_CONNREFUSED.

    So, what I'm supposed to do? On other machines (macOS), the VPN connects without problems...

    Here's is my complete logs files: via_logs_2021_01_29_153759.tar.gz
    I also attached the log file

    ------------------------------
    Att. Matheus Pessanha,
    https://github.com/Mdsp9070
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  • 2.  RE: Error on connecting to VPN

    Employee
    Posted 02-01-2021 11:43 AM
    Please reach out to support to assist in troubleshooting.
    https://www.arubainstanton.com/contact-support/

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    Greg Thiesen
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    Original Message


  • 3.  RE: Error on connecting to VPN

    Posted 12-27-2021 08:05 AM
    Hi,

    I wondered if you found a solution to this problem, I have a similar kind of error?

    Kind regards,

    Andy

    Dec 25 14:32:33.733 [CLI INFO cli_execute_command():cli_commands.c:353] Execute command CLI_CMD_VPN_CONNECT.
    Dec 25 14:32:33.733 [CLI INFO cli_compare_session_user():cli_core.c:350] Client user home is '/home/andrew'
    Dec 25 14:32:33.733 [CLI DEBUG cli_send_event():cli_core.c:195] Send EVENT_VPN_CMD_GET_CURRENT_USER event
    Dec 25 14:32:33.733 [CLI DEBUG IPC_IFACE_client_send_event():ipc_iface.c:718] Failed to connect to ipc server 'via-ipc-vpn' (Connection refused)
    Dec 25 14:32:33.733 [CLI WARN cli_send_event():cli_core.c:201] Failed to send event EVENT_VPN_CMD_GET_CURRENT_USER to via-ipc-vpn with VIA_ERROR_CONNREFUSED.
    Dec 25 14:32:33.733 [CLI WARN cli_send_vpn_cmd():cli_core.c:212] VPN server unavailable.
    Dec 25 14:32:33.733 [CLI ERROR cli_compare_session_user():cli_core.c:354] Failed with VIA_ERROR_CONNREFUSED
    Dec 25 14:32:33.733 [CLI ERROR cli_cmd_vpn_connect():cli_vpn.c:494] Failed with VIA_ERROR_CONNREFUSED
    Dec 25 14:32:33.733 [CLI INFO cli_execute_command():cli_commands.c:358] Command CLI_CMD_VPN_CONNECT exited with VIA_ERROR_CONNREFUSED.
    Dec 25 14:32:33.733 [CLI DEBUG EVENT_LOOP_destroy():event_loop.c:517] Destroying the event loop
    Dec 25 14:32:33.733 [CLI DEBUG EVENT_LOOP_destroy():event_loop.c:538] The event loop destroyed
    Dec 25 14:32:33.733 [CLI INFO cli_deinit():cli_core.c:101] Command line client is destroyed.
    Dec 25 14:32:33.733 [CLI WARN cli_execute_command():cli_commands.c:383] Command has failed with VIA_ERROR_CONNREFUSED.
    Dec 25 14:32:44.208 [CLI DEBUG cli_parse_command():cli_commands.c:197] Look for command group 'logs'
    Dec 25 14:32:44.208 [CLI DEBUG cli_parse_command():cli_commands.c:204] Look for command word 'archive'
    Dec 25 14:32:44.208 [CLI DEBUG EVENT_LOOP_create():event_loop.c:324] The event loop created
    Dec 25 14:32:44.208 [CLI INFO IPC_IFACE_server_thread():ipc_iface.c:1284] Bringing up 'via-ipc-ui' IPC server
    Dec 25 14:32:44.208 [CLI INFO IPC_IFACE_server_create():ipc_iface.c:99] IPC server socket created
    Dec 25 14:32:44.208 [CLI INFO IPC_IFACE_server_create():ipc_iface.c:124] IPC server initialized (ipc=via-ipc-ui).
    Dec 25 14:32:44.208 [CLI INFO cli_init():cli_core.c:58] Command line client is initialized.


    ------------------------------
    Andrew Roberts
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    Original Message


  • 4.  RE: Error on connecting to VPN

    Employee
    Posted 01-06-2022 06:19 PM
    Hey Andrew,

    Our support team will be able to assist you with your concerns. Visit the link below to connect with support. Thank you. 

    https://www.arubainstanton.com/contact-support/

    ------------------------------
    Aruba Instant On Communications
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    Original Message