Instant On - Wireless

Our office is moving to a new building. It has been cabled with Cat 6a throughout. I set up 16 AP-22s using a 1930 PoE 370W switch. All AP-22s are cabled via Ethernet connections. For some reason 6 of the APs are using over-the-air rather than Ethernet connectivity. I assume it would default to Ethernet if it existed and not attempt OTA, right? I also assume the Ethernet drops are working fine since they are supplying the power to the APs. What could be going on? Is there a way to force an Ethernet connection? Thanks for any insight you kind folks may have.

------------------------------
Bill
------------------------------

Hi Bill,

I'm confirming a few things with my team internally and will update this thread when I have more information about your concerns. Thank you.

------------------------------
Aruba Instant On Communications
------------------------------

Original Message:
Sent: 12-29-2021 04:55 PM
From: Bill Howells
Subject: Over-The-Air despite having Ethernet connection

Our office is moving to a new building. It has been cabled with Cat 6a throughout. I set up 16 AP-22s using a 1930 PoE 370W switch. All AP-22s are cabled via Ethernet connections. For some reason 6 of the APs are using over-the-air rather than Ethernet connectivity. I assume it would default to Ethernet if it existed and not attempt OTA, right? I also assume the Ethernet drops are working fine since they are supplying the power to the APs. What could be going on? Is there a way to force an Ethernet connection? Thanks for any insight you kind folks may have.

------------------------------
Bill
------------------------------

Thanks JM! I look forward to your response. I am baffled. I tried a different 1930 PoE switch and had the same results BTW.

------------------------------
Bill Howells
------------------------------

Original Message:
Sent: 01-06-2022 06:14 PM
From: Jessica Mitchell
Subject: Over-The-Air despite having Ethernet connection

Hi Bill,

I'm confirming a few things with my team internally and will update this thread when I have more information about your concerns. Thank you.

------------------------------
Aruba Instant On Communications

Original Message:
Sent: 12-29-2021 04:55 PM
From: Bill Howells
Subject: Over-The-Air despite having Ethernet connection

Our office is moving to a new building. It has been cabled with Cat 6a throughout. I set up 16 AP-22s using a 1930 PoE 370W switch. All AP-22s are cabled via Ethernet connections. For some reason 6 of the APs are using over-the-air rather than Ethernet connectivity. I assume it would default to Ethernet if it existed and not attempt OTA, right? I also assume the Ethernet drops are working fine since they are supplying the power to the APs. What could be going on? Is there a way to force an Ethernet connection? Thanks for any insight you kind folks may have.

------------------------------
Bill
------------------------------

Hey Bill,

I had the chance to connect with my team on this. We recommend that you check on the ethernet connection of the AP, which joins as Mesh AP. Ensure the cable is correct or not broken and the link is active as Aruba Instant On APs will not come as Mesh Point when the AP has a wired ethernet connection. Alternatively, swap the mesh point with another AP to confirm if the cable is working correctly.

------------------------------
Aruba Instant On Communications
------------------------------

Original Message:
Sent: 01-08-2022 11:57 AM
From: Bill Howells
Subject: Over-The-Air despite having Ethernet connection

Thanks JM! I look forward to your response. I am baffled. I tried a different 1930 PoE switch and had the same results BTW.

------------------------------
Bill Howells

Original Message:
Sent: 01-06-2022 06:14 PM
From: Jessica Mitchell
Subject: Over-The-Air despite having Ethernet connection

Hi Bill,

I'm confirming a few things with my team internally and will update this thread when I have more information about your concerns. Thank you.

------------------------------
Aruba Instant On Communications

Original Message:
Sent: 12-29-2021 04:55 PM
From: Bill Howells
Subject: Over-The-Air despite having Ethernet connection

Our office is moving to a new building. It has been cabled with Cat 6a throughout. I set up 16 AP-22s using a 1930 PoE 370W switch. All AP-22s are cabled via Ethernet connections. For some reason 6 of the APs are using over-the-air rather than Ethernet connectivity. I assume it would default to Ethernet if it existed and not attempt OTA, right? I also assume the Ethernet drops are working fine since they are supplying the power to the APs. What could be going on? Is there a way to force an Ethernet connection? Thanks for any insight you kind folks may have.

------------------------------
Bill
------------------------------

Sure enough the cablers checked their work and were able to resolve 3 of the 6 of the WAPs that were connecting via mesh. I suspect the other three will also be cabling issues.  Thanks.

------------------------------
Bill Howells
------------------------------

Original Message:
Sent: 01-11-2022 07:58 PM
From: Jessica Mitchell
Subject: Over-The-Air despite having Ethernet connection

Hey Bill,

I had the chance to connect with my team on this. We recommend that you check on the ethernet connection of the AP, which joins as Mesh AP. Ensure the cable is correct or not broken and the link is active as Aruba Instant On APs will not come as Mesh Point when the AP has a wired ethernet connection. Alternatively, swap the mesh point with another AP to confirm if the cable is working correctly.

------------------------------
Aruba Instant On Communications

Original Message:
Sent: 01-08-2022 11:57 AM
From: Bill Howells
Subject: Over-The-Air despite having Ethernet connection

Thanks JM! I look forward to your response. I am baffled. I tried a different 1930 PoE switch and had the same results BTW.

------------------------------
Bill Howells

Original Message:
Sent: 01-06-2022 06:14 PM
From: Jessica Mitchell
Subject: Over-The-Air despite having Ethernet connection

Hi Bill,

I'm confirming a few things with my team internally and will update this thread when I have more information about your concerns. Thank you.

------------------------------
Aruba Instant On Communications

Original Message:
Sent: 12-29-2021 04:55 PM
From: Bill Howells
Subject: Over-The-Air despite having Ethernet connection

Our office is moving to a new building. It has been cabled with Cat 6a throughout. I set up 16 AP-22s using a 1930 PoE 370W switch. All AP-22s are cabled via Ethernet connections. For some reason 6 of the APs are using over-the-air rather than Ethernet connectivity. I assume it would default to Ethernet if it existed and not attempt OTA, right? I also assume the Ethernet drops are working fine since they are supplying the power to the APs. What could be going on? Is there a way to force an Ethernet connection? Thanks for any insight you kind folks may have.

------------------------------
Bill
------------------------------

I would say replace the Cat6 patch cables you are using. I have had an AP-22 do the same thing and turned out was just a dodgy cable. I would also cable test each port, make sure all 8 pins are working on the cable and the actual structured cabling.

Rob
Original Message:
Sent: 12-29-2021 04:55 PM
From: Bill Howells
Subject: Over-The-Air despite having Ethernet connection

Our office is moving to a new building. It has been cabled with Cat 6a throughout. I set up 16 AP-22s using a 1930 PoE 370W switch. All AP-22s are cabled via Ethernet connections. For some reason 6 of the APs are using over-the-air rather than Ethernet connectivity. I assume it would default to Ethernet if it existed and not attempt OTA, right? I also assume the Ethernet drops are working fine since they are supplying the power to the APs. What could be going on? Is there a way to force an Ethernet connection? Thanks for any insight you kind folks may have.

------------------------------
Bill
------------------------------

Yep, it was a cabling issue. Thanks, Rob.

------------------------------
Bill Howells
------------------------------

Original Message:
Sent: 01-10-2022 10:48 AM
From: Unknown User
Subject: Over-The-Air despite having Ethernet connection

I would say replace the Cat6 patch cables you are using. I have had an AP-22 do the same thing and turned out was just a dodgy cable. I would also cable test each port, make sure all 8 pins are working on the cable and the actual structured cabling.

Rob
Original Message:
Sent: 12-29-2021 04:55 PM
From: Bill Howells
Subject: Over-The-Air despite having Ethernet connection

Our office is moving to a new building. It has been cabled with Cat 6a throughout. I set up 16 AP-22s using a 1930 PoE 370W switch. All AP-22s are cabled via Ethernet connections. For some reason 6 of the APs are using over-the-air rather than Ethernet connectivity. I assume it would default to Ethernet if it existed and not attempt OTA, right? I also assume the Ethernet drops are working fine since they are supplying the power to the APs. What could be going on? Is there a way to force an Ethernet connection? Thanks for any insight you kind folks may have.

------------------------------
Bill
------------------------------