Instant On - Wireless

Hello All,

I've been testing some AP11s in my company's office to see if we want to roll them out to branches. I love how easy they are to set up and manage but I have a problem. One of my APs just goes down once or twice a hour. The LED blinks orange for a few minutes before going back to all green. I've tried plugging it in to different ports on the same switch and hooked it up directly to a gateway but the problem persists.

I see there is a console port on the device, but I don't know how to access it. I read somewhere they aren't meant to accessed on the Instant On devices. Either way, I would be eternally grateful if you all could provide some troubleshooting direction.

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Jason
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Hi Jason,

Sounds like you may have a faulty AP or it may need a reset/reflash. I suggest you contact support directly by using the link at the top of the page:
Support > Contact Support.


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Ethan
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Original Message:
Sent: 07-06-2022 10:56 AM
From: Jason Trouten
Subject: AP11 Cutting Out Intermittently

Hello All,

I've been testing some AP11s in my company's office to see if we want to roll them out to branches. I love how easy they are to set up and manage but I have a problem. One of my APs just goes down once or twice a hour. The LED blinks orange for a few minutes before going back to all green. I've tried plugging it in to different ports on the same switch and hooked it up directly to a gateway but the problem persists.

I see there is a console port on the device, but I don't know how to access it. I read somewhere they aren't meant to accessed on the Instant On devices. Either way, I would be eternally grateful if you all could provide some troubleshooting direction.

------------------------------
Jason Trouten
------------------------------

Hey Jason,

I apologize you're having these issues. Please contact our customer support team for assistance. https://www.arubainstanton.com/contact-support/

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Aruba Instant On Communications
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Original Message:
Sent: 07-06-2022 10:56 AM
From: Jason Trouten
Subject: AP11 Cutting Out Intermittently

Hello All,

I've been testing some AP11s in my company's office to see if we want to roll them out to branches. I love how easy they are to set up and manage but I have a problem. One of my APs just goes down once or twice a hour. The LED blinks orange for a few minutes before going back to all green. I've tried plugging it in to different ports on the same switch and hooked it up directly to a gateway but the problem persists.

I see there is a console port on the device, but I don't know how to access it. I read somewhere they aren't meant to accessed on the Instant On devices. Either way, I would be eternally grateful if you all could provide some troubleshooting direction.

------------------------------
Jason
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