This is a followup to my post from a few weeks ago that was titled "Content block when it shouldn't". I believe my issue is more fundamental and want to get some better visibility on it.
I finally opened a case when a user was working perfectly, but then lost their IP address (self assigned 169.254.x.x). My support case was slow and didn't get any results except to disconnect the client via CLI, which resolved the problem. They observed the client in a pre-auth role, but didn't seem concerned about this.
Here are a few examples that make me believe this is a much bigger problem.
In my home, I have several SSIDs….one being for the adults and another for my children. The children SSID has certain categories blocked, while the adult one does not. I’ve observed a user on the adult SSID being blocked from web content that corresponds to the blocks on the children SSID.
Another example….from time to time, a client will experience poor performance. I’ll run a speedtest and find 1mb up/down (a characteristic of my guest network). If I disable wifi and re-enable, performance jumps back up to 300+mb. To prove this point, the other day I upped the guest rate to 5mb. Last night, a non-guest user speedtest ran at 5mb up/down. Again, turning off wifi and turning it back on restored service.
I’m very concerned about the functionality of the Instant-On platform. What roles/access are actually being assigned to my users....to the guests that I allow open access to? It's clearly not what I've configured for them.