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Guest Network Problem on The New Update 1.3.0.52

  • 1.  Guest Network Problem on The New Update 1.3.0.52

    Posted 11-12-2019 11:51 PM

    Hi, I just updated my Instant On Mobile App and also the AP has the new firmware (Version 1.3.0).
    I experienced a problem when I try my external captive portal. I set the AP as follows:

    • Network Type: Guest
    • Network Name: Trial-AION
    • Security: WPA2 Personal
    • IP and VLAN assignment: Same as local network, VLAN 277

    When I connect my device to the SSID and enter the network password, the captive portal appear. After I enter the username to the captive portal, the page shows "connection failed".
    I recreate a new network on the same AP with following setting:

    • Network Type:Employee
    • Network Name: AION
    • Security: WPA2 Personal
    • IP and VLAN assignment: Same as local network, VLAN 277

    When I connect my device to the SSID and enter the network password, the captive portal appear. After I enter the username to the captive portal, I got an internet connection.
    On the previous version, everything just working fine. I'm affraid there's a problem with the "guest" network mode's rules. How can I solve this problem?


    #captiveportal
    #AP11
    #guestnetwork


  • 2.  RE: Guest Network Problem on The New Update 1.3.0.52

    Posted 11-13-2019 12:45 PM

    @KGT-Rangga, thank you for your feedback.

    External Captive Portal is only available for Guest Network with no authentication. Please contact the support team to get help on the configuration.