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User name/ID missing and can't post to forums

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  • 1.  User name/ID missing and can't post to forums

    Posted 12-13-2020 07:59 PM
    Ever since the forum update, I can't post to the forums. At first, I couldn't post at all. Now it appears I can, except my user ID is some random string of numbers and letters, and when I submit a post, it disapears.


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    Lance Nichols
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  • 2.  RE: User name/ID missing and can't post to forums

    Posted 12-16-2020 01:17 PM
    Bueller?

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    F L
    ON
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  • 3.  RE: User name/ID missing and can't post to forums

    Posted 12-16-2020 01:31 PM
    We are working on getting a resolution and will update when it has been resolved.

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    Greg Thiesen
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  • 4.  RE: User name/ID missing and can't post to forums

    Posted 12-24-2020 11:08 AM

    This has been an absolute CF. It doesn't speak well for HPE that they can't even operate a web forum properly. I had hoped to move from UniFi to InstantOn for a number of reasons:

    1. better hardware (that was crippled by firmware bugs, it turns out),
    2. better support (sort of, at least I can contact techs, even if they don't even know about firmware issues)
    3. better product availability
    4. moving away from a company that was constantly chasing the "next big thing" and not keeping current customers in mind/releasing half baked hardware.

    Yet here we are, a month or more since moving to a new forum, and users can't post, can't update their profiles, or the profiles are broken.



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  • 5.  RE: User name/ID missing and can't post to forums

    Posted 01-02-2021 03:55 PM
    What's happening with this?

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    F L
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  • 6.  RE: User name/ID missing and can't post to forums

    Posted 01-05-2021 02:43 PM
    Any word on what is happening with this?

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    F L
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  • 7.  RE: User name/ID missing and can't post to forums

    Posted 02-03-2021 03:19 PM
    What's going on with this? I'm still some random string of characters, I can't update my account details, etc.

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    F L
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  • 8.  RE: User name/ID missing and can't post to forums

    Posted 02-04-2021 09:07 AM
    it would be easier to make this a sub forum of the regular aruba forums. or just start over completely, right?

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    RR
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  • 9.  RE: User name/ID missing and can't post to forums

    Posted 02-06-2021 12:27 PM
    It's disturbing that they want people to switch to their product from Ubiquiti, etc. but they can't seem to manage a forum.

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  • 10.  RE: User name/ID missing and can't post to forums

    Posted 02-06-2021 12:28 PM
    Almost two months since you replied. Why is the forum still broken?

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    F L
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  • 11.  RE: User name/ID missing and can't post to forums

    Posted 02-09-2021 03:24 PM
    Do we have an update? Explanation as to why this is still broken?

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    F L
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  • 12.  RE: User name/ID missing and can't post to forums
    Best Answer

    Posted 02-10-2021 01:12 PM
    Hey Everyone,
    Thank you for your questions and concerns! We have a fix in place for this issue. The next time you log on it will prompt you to update your username. It was an error in our systems when we did the UI update. I apologize for any issues this may have caused but it should be corrected now! If you have any more issues, please feel free to reach out to me and I'll help with anything I can!

    Thanks!
    Greg


  • 13.  RE: User name/ID missing and can't post to forums

    Posted 02-11-2021 10:17 AM
      |   view attached
    So do we need to take any action ourselves to get the possibility to update? 
    Logged in but still not able to change my username AND I would like to remove my social connections because I made a mistake.
    For some reason I can keep adding but not remove them :-)
    Thanks!

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    RR
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  • 14.  RE: User name/ID missing and can't post to forums

    Posted 02-15-2021 04:26 AM
    Not able to change name, would like to delete account.

    How to delete account?



  • 15.  RE: User name/ID missing and can't post to forums

    Posted 02-19-2021 12:21 PM
    It did no such thing. I'm *still* a generic account.


  • 16.  RE: User name/ID missing and can't post to forums

    Posted 02-23-2021 10:20 PM
    you are correct. What we did, in fact, didn't work the way we planned for it to. We have taken it back and are working on a correction. I sincerely apologize for the inconvenience and the delay. I Will update when we know something more.


  • 17.  RE: User name/ID missing and can't post to forums

    Posted 03-20-2021 11:03 AM
    So, what's happening with this? It's, as I've mentioned before, a complete CF. It's now another month where the forum is broken, and frankly, I'm getting tired of waiting for a working forum and features to appear on the gear to bring you guys up to par with Ubiquiti. At least your hardware is better and available.


  • 18.  RE: User name/ID missing and can't post to forums

    Posted 14 days ago
    It's been almost seven months now. I'm guessing anyone with borked profiles is forever broken?


  • 19.  RE: User name/ID missing and can't post to forums

    Posted 14 days ago
    I'm a new user.  I've attempted to post a question to the forums twice, but I do not see it in my contributions list or in the forum discussions.  Is there a problem with my profile?  Is there a grace-period before I can post?

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  • 20.  RE: User name/ID missing and can't post to forums

    Posted 14 days ago
    Just after posting my reply here, I received two emails stating that my posts were rejected for violating the "Rules of Conduct".  I reviewed the rules of conduct, and I see no violation.  Is this a bug in an auto-review policy for community posts?

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