Instant On - Wireless

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Green Led is fix but no network available :(

  • 1.  Green Led is fix but no network available :(

    Posted 01-16-2020 10:52 AM

    Hi Team ,

    since few days, my Aruba InstantON AP 11 does'nt work.

    something strange , after rebooting the AP  the green led is fix ,AP communicate with the server but after few seconds the app and the portal  notice me  about issues. ( AP is unreachable or down )

    no hard-reset tested because i think the firmware is corrupted Smiley Sad((

    Do you have a solution for this issue ? maybe with a console cable ?

    Regards

    instanton.jpg



  • 2.  RE: Green Led is fix but no network available :(

    Posted 01-16-2020 12:21 PM

    @mounir  Please reach out to support to assist you in troubleshooting.

    https://community.arubainstanton.com/t5/Contact-Support/ct-p/contact-support



  • 3.  RE: Green Led is fix but no network available :(

    Posted 01-17-2020 11:00 AM

    @GThiesen 

    i call the support to solve the issue.

    by the way , the CLI mode is only avalaible by the support center.

    hard reset will not solve the issue because the AP configuration is corrupted.

    the firmware update have erase the country code of my AP configuration . after reloading country code and reboot the AP , you must delete all your site configuration and create a new one to discover the AP in your network with  SSID.

    TAC confirm that the issue will be fixed in the update 1.4.

    thanks for helping.

    regards