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  • 1.  Error on connecting to VPN

    Posted 02-01-2021 11:28 AM
      |   view attached
    Hello, I'm new to the community and Aruba ecosystem. I need to connect to a VPN, however I use Arch Linux... So I build a PKGBUILD file to install from the .deb binary.
    The installation runs well! I also can import a profile successfully! However, when I try to connect to this VPN, I get this error:

    EC_generateKey_FIPS_consistancy_test: GOOD Signature Verify!
    EC_generateKey_FIPS_consistancy_test: GOOD Signature Verify!
    EC_generateKey_FIPS_consistancy_test: GOOD Signature Verify!
    EC_generateKey_FIPS_consistancy_test: GOOD Signature Verify!
    EC_generateKey_FIPS_consistancy_test: GOOD Signature Verify!
    VPN server unavailable.
    Command has failed with VIA_ERROR_CONNREFUSED.

    So, what I'm supposed to do? On other machines (macOS), the VPN connects without problems...

    Here's is my complete logs files: via_logs_2021_01_29_153759.tar.gz
    I also attached the log file

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    Att. Matheus Pessanha,
    https://github.com/Mdsp9070
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    Attachment(s)



  • 2.  RE: Error on connecting to VPN

    Posted 02-01-2021 11:43 AM
    Please reach out to support to assist in troubleshooting.
    https://www.arubainstanton.com/contact-support/

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    Greg Thiesen
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  • 3.  RE: Error on connecting to VPN

    Posted 12-27-2021 08:05 AM
    Hi,

    I wondered if you found a solution to this problem, I have a similar kind of error?

    Kind regards,

    Andy

    Dec 25 14:32:33.733 [CLI INFO cli_execute_command():cli_commands.c:353] Execute command CLI_CMD_VPN_CONNECT.
    Dec 25 14:32:33.733 [CLI INFO cli_compare_session_user():cli_core.c:350] Client user home is '/home/andrew'
    Dec 25 14:32:33.733 [CLI DEBUG cli_send_event():cli_core.c:195] Send EVENT_VPN_CMD_GET_CURRENT_USER event
    Dec 25 14:32:33.733 [CLI DEBUG IPC_IFACE_client_send_event():ipc_iface.c:718] Failed to connect to ipc server 'via-ipc-vpn' (Connection refused)
    Dec 25 14:32:33.733 [CLI WARN cli_send_event():cli_core.c:201] Failed to send event EVENT_VPN_CMD_GET_CURRENT_USER to via-ipc-vpn with VIA_ERROR_CONNREFUSED.
    Dec 25 14:32:33.733 [CLI WARN cli_send_vpn_cmd():cli_core.c:212] VPN server unavailable.
    Dec 25 14:32:33.733 [CLI ERROR cli_compare_session_user():cli_core.c:354] Failed with VIA_ERROR_CONNREFUSED
    Dec 25 14:32:33.733 [CLI ERROR cli_cmd_vpn_connect():cli_vpn.c:494] Failed with VIA_ERROR_CONNREFUSED
    Dec 25 14:32:33.733 [CLI INFO cli_execute_command():cli_commands.c:358] Command CLI_CMD_VPN_CONNECT exited with VIA_ERROR_CONNREFUSED.
    Dec 25 14:32:33.733 [CLI DEBUG EVENT_LOOP_destroy():event_loop.c:517] Destroying the event loop
    Dec 25 14:32:33.733 [CLI DEBUG EVENT_LOOP_destroy():event_loop.c:538] The event loop destroyed
    Dec 25 14:32:33.733 [CLI INFO cli_deinit():cli_core.c:101] Command line client is destroyed.
    Dec 25 14:32:33.733 [CLI WARN cli_execute_command():cli_commands.c:383] Command has failed with VIA_ERROR_CONNREFUSED.
    Dec 25 14:32:44.208 [CLI DEBUG cli_parse_command():cli_commands.c:197] Look for command group 'logs'
    Dec 25 14:32:44.208 [CLI DEBUG cli_parse_command():cli_commands.c:204] Look for command word 'archive'
    Dec 25 14:32:44.208 [CLI DEBUG EVENT_LOOP_create():event_loop.c:324] The event loop created
    Dec 25 14:32:44.208 [CLI INFO IPC_IFACE_server_thread():ipc_iface.c:1284] Bringing up 'via-ipc-ui' IPC server
    Dec 25 14:32:44.208 [CLI INFO IPC_IFACE_server_create():ipc_iface.c:99] IPC server socket created
    Dec 25 14:32:44.208 [CLI INFO IPC_IFACE_server_create():ipc_iface.c:124] IPC server initialized (ipc=via-ipc-ui).
    Dec 25 14:32:44.208 [CLI INFO cli_init():cli_core.c:58] Command line client is initialized.


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    Andrew Roberts
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  • 4.  RE: Error on connecting to VPN

    Posted 22 days ago
    Hey Andrew,

    Our support team will be able to assist you with your concerns. Visit the link below to connect with support. Thank you. 

    https://www.arubainstanton.com/contact-support/

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    Aruba Instant On Communications
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