Instant On - Wireless

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AP 11 OTP recovery code lost issue

  • 1.  AP 11 OTP recovery code lost issue

    Posted 09-10-2021 10:04 AM
    Hi,

    Our customer told me that he lost 2FA recovery code and he couldn't disable 2FA setting in his AP 11.In this case how to get the code or disable 2FA setting form his instanton account?
    Should he do factory reset for his AP and then login the new account?
    I would like to know how to get recovery code.


  • 2.  RE: AP 11 OTP recovery code lost issue

    Posted 30 days ago

    Thanks for your post.
    We request you create a support ticket with our Aruba Instant On support team and our team will help assist you in resolving the issue.
    You can reach us at: www.arubainstanton.com/contact-support

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    Aruba Instant On Communications
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