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  • 1.  AP22, AP11D rebooting every few minutes

    Posted 10-26-2023 10:26 AM
      |   view attached

    Hi,

    Recently  6xAP22, 4 x AP11D keeps rebooting.

    They are connected directly (Wired) from my 1930 48 POE switch.(370W). Am using CaT i8

    The fastest rebooting timing for 2 is every 5-10mins and the others are around 30mins each reboot.

    the same has been running dine for past 1 year and suddenly rebooting starts.

    no new device or change has been done.

    i'm not sure why the rebooting for all 10 AP22,AP11D..

    iI've tried restart whole switch, and router bit it doesn help.

    what can I do?



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    Ric
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  • 2.  RE: AP22, AP11D rebooting every few minutes

    Posted 10-27-2023 12:37 PM

    If you have a console cable, try to determine the reboot reason.

    Best, Gorazd



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    Gorazd Kikelj
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    Original Message


  • 3.  RE: AP22, AP11D rebooting every few minutes

    Posted 10-28-2023 01:33 AM

    It was pointed to me by private email from Sylvain that reboot status is available from APs local web page. I currently don't have any active InstantOn device available to check. 

    Check the reboot status and open a TAC case if needed.

    Best, Gorazd 



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    Gorazd Kikelj
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    Original Message


  • 4.  RE: AP22, AP11D rebooting every few minutes

    Employee
    Posted 01-04-2024 12:41 PM

    Were you able to get this resolved? What was the "Last restart cause" you saw when looking at the switch web page?



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    Jason Taylor
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    Original Message


  • 5.  RE: AP22, AP11D rebooting every few minutes

    Employee
    Posted 01-08-2024 11:50 AM

    Mine (AP22's) appear to have been rebooting because my DHCP server was set to give out a 10 minute lease by accident.  When I had more clients on the network, I think the DHCP server was having issues keeping up, and the AP's were rebooting as they were not getting their IP refreshed.  The error was "AP Reboot reason: SomeCrash Warm-reset" on the AP web page following that issue.

    Documenting here in case this info helps someone else!



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    Jason Taylor
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    Original Message