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  • 1.  ClearPass-Missing Enpoint Profile In ClearPass

    Posted 11-07-2022 03:54 PM
    Issue:
    Various devices are missing the "endpoint profile" section in ClearPass while other devices have the "endpoint profile"
    After looking at the "show logs" for the endpoint in Aruba  I found this error message 
    2022-11-03 10:47:12,237 [AuthReqThreadPool-21-0x7fe0713ec700 r=R000118f2-01-6363d470 h=74] ERROR ExtDB.DBQuery - ResultSet is empty
    2022-11-03 10:47:12,237 [AuthReqThreadPool-21-0x7fe0713ec700 r=R000118f2-01-6363d470 h=74] ERROR ExtDB.DBQuery - Failed to get value for attributes=Category, OS Family]
    When a client connects to the wifi some of the devices (it seems to be random) "Fail to get Device Category/OS Family this causing issues with the way our services is setup, but I can not seem to figure out why this is happening. Any help would be GREATLY appreciated. 

    Environment:
    1-primary Mobility Conductor and a Backup Mobility Conductor
    12-Aruba controllers managed by the Mobility Conductor
    The WLCs connect to a publisher Clearpass server and a Backup ClearPass server
    DHCP is handled by an external Windows Server

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    Justin Anderson
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  • 2.  RE: ClearPass-Missing Enpoint Profile In ClearPass

    Employee
    Posted 11-08-2022 10:57 AM
    Hi Justin,

    Thank you for sharing your concern with us. Our Airheads Community would be best to assist you. You can repost your concern here 👉 https://community.arubanetworks.com/home

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    Aruba Instant On Communications
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    Original Message