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  • 1.  ClearPass-Missing Enpoint Profile In ClearPass

    Posted 11-07-2022 03:54 PM
    Issue:
    Various devices are missing the "endpoint profile" section in ClearPass while other devices have the "endpoint profile"
    After looking at the "show logs" for the endpoint in Aruba  I found this error message 
    2022-11-03 10:47:12,237 [AuthReqThreadPool-21-0x7fe0713ec700 r=R000118f2-01-6363d470 h=74] ERROR ExtDB.DBQuery - ResultSet is empty
    2022-11-03 10:47:12,237 [AuthReqThreadPool-21-0x7fe0713ec700 r=R000118f2-01-6363d470 h=74] ERROR ExtDB.DBQuery - Failed to get value for attributes=Category, OS Family]
    When a client connects to the wifi some of the devices (it seems to be random) "Fail to get Device Category/OS Family this causing issues with the way our services is setup, but I can not seem to figure out why this is happening. Any help would be GREATLY appreciated. 

    Environment:
    1-primary Mobility Conductor and a Backup Mobility Conductor
    12-Aruba controllers managed by the Mobility Conductor
    The WLCs connect to a publisher Clearpass server and a Backup ClearPass server
    DHCP is handled by an external Windows Server

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    Justin Anderson
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  • 2.  RE: ClearPass-Missing Enpoint Profile In ClearPass

    Posted 30 days ago
    Hi Justin,

    Thank you for sharing your concern with us. Our Airheads Community would be best to assist you. You can repost your concern here 👉 https://community.arubanetworks.com/home

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