Community How To

Exactly the same here - need to use a temp account now :-(

How can I use this community with my prod profile?

Anyone please?

please submit a request with the account you wish to use and the one you're currently using to airheadsteam@hpe.com

Original Message:
Sent: 11-15-2023 02:04 AM
From: holymoly2023
Subject: Community Account Disabled

Exactly the same here - need to use a temp account now :-(

How can I use this community with my prod profile?

Anyone please?

------------------------------
Thomas Walther

Original Message:
Sent: 12-20-2022 04:48 PM
From: jeffh
Subject: Community Account Disabled

Hello,

I've been an Aruba InstantOn customer for several months. I've read through community posts in the past, but never logged in or tried to post messages.

I just tried logging into the community with the same email address I use to log into the Aruba InstantOn portal, and kept getting redirected to a page that looks like this:


I noticed the URL changes once authenticated and shows the following URI:

/HigherLogic/Security/AccountDisabled.aspx

I can't even access my user profile. The only way I was able to get access to the community was to create a new Aruba InstantOn user account. Even then, I received the same error, but I was able to access my profile. I populated my profile with some minimal information about me, and I was able to access the communities successfully.

I'm confused as to why my daily use account would be disabled seeing as how I've never tried accessing the communities before. There should be no reason my account has been blocked.

Any ideas what might be going on here?

Thanks in advance!

-JeffH

------------------------------
Jeffrey Hochberg
Personal
Atlanta GA
7705008877
------------------------------

TOP Greg, will do 👍

Thanks a lot!

Original Message:
Sent: 11-16-2023 08:44 AM
From: Greg_Weaver
Subject: Community Account Disabled

please submit a request with the account you wish to use and the one you're currently using to airheadsteam@hpe.com

Original Message:
Sent: 11-15-2023 02:04 AM
From: holymoly2023
Subject: Community Account Disabled

Exactly the same here - need to use a temp account now :-(

How can I use this community with my prod profile?

Anyone please?

------------------------------
Thomas Walther

Original Message:
Sent: 12-20-2022 04:48 PM
From: jeffh
Subject: Community Account Disabled

Hello,

I've been an Aruba InstantOn customer for several months. I've read through community posts in the past, but never logged in or tried to post messages.

I just tried logging into the community with the same email address I use to log into the Aruba InstantOn portal, and kept getting redirected to a page that looks like this:


I noticed the URL changes once authenticated and shows the following URI:

/HigherLogic/Security/AccountDisabled.aspx

I can't even access my user profile. The only way I was able to get access to the community was to create a new Aruba InstantOn user account. Even then, I received the same error, but I was able to access my profile. I populated my profile with some minimal information about me, and I was able to access the communities successfully.

I'm confused as to why my daily use account would be disabled seeing as how I've never tried accessing the communities before. There should be no reason my account has been blocked.

Any ideas what might be going on here?

Thanks in advance!

-JeffH

------------------------------
Jeffrey Hochberg
Personal
Atlanta GA
7705008877
------------------------------

please submit a request with the account you wish to use and the one you're currently using to airheadsteam@hpe.com

Exactly the same here - need to use a temp account now :-(

How can I use this community with my prod profile?

Anyone please?

@Greg_Weaver

Can you please help me to get my AIO Community Account enabled again?
HPE Support was the wrong direction I'm afraid.

Thank you!

please submit a request with the account you wish to use and the one you're currently using to airheadsteam@hpe.com

Exactly the same here - need to use a temp account now :-(

How can I use this community with my prod profile?

Anyone please?