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Unable to register 1930 to Instant on Portalr

  • 1.  Unable to register 1930 to Instant on Portalr

    Posted 10-19-2020 05:06 AM

    Goodmorning everyone,
    I have 2 Aruba Instant On 1930 48G Class4 PoE 4SFP / SFP + 370W Switch JL686A, which work properly, but I cannot register them on the portal, neither through the web page https://portal.arubainstanton.com/ nor through the app.
    The cloud led remains off. Can anyone help me please?

    The two switches have already set a manual ip address that has full internet access.

    I would like to update the firmware but without the management obviously I can't do it ...

    Best Regards,

    Roberto



  • 2.  RE: Unable to register 1930 to Instant on Portalr

    Posted 10-19-2020 11:57 AM

    Robeto,

    To get the most from these switches, i.e. to access the more advanced features, I would recommend you use Local Web Management mode rather than the Cloud Portal. You can download the latest firmware below and update your switches in the 'normal' way. In any case, I believe with Cloud Management the firmware is not automatically updated as it is with the APs.

    The latest firmware is here:

    https://community.arubainstanton.com/t5/Instant-On-Software/Instant-On-1930-Switching-Software-Portal/ta-p/1992/jump-to/first-unread-message 

    The Management Guide can be found here:

    https://community.arubainstanton.com/t5/Instant-On-Guides/Aruba-Instant-On-1930-Switch-Series-Management-and-Configuration/ta-p/1997/jump-to/first-unread-message