Instant On - Wired

I've been running a 1930 for about a year, and a month or two ago it died.  It was still on, but the link lights were solid and traffic wouldn't pass through it.

I've tried resetting and rebooting.  On powerup, all the port lights come on, but they don't blink or recognize a link on any plugged in port.  Eventually (minute or two) they turn off.  The heartbeat light remains on solid and the cloud light is blinking.  Can't get it to connect to anything.

I wanted to contact support for troubleshooting advice, but after signing up for the HPE account, it won't let me log in ("Error during authentication, The domain of the email address that you have specified "gmail.com" is public domain. We do NOT support public domain email addresses. Please retry onboarding with a different email address, which is not public domain.")  I can't figure out how non-enterprise customers are supposed to get support.

Any advice on troubleshooting directly, or contacting support, would be appreciated.  Thanks.

Eric

Hello Eric,

Have you reached out to Aruba support via our Arubainstanton.com website? You can find support phone numbers for all major regions at https://www.arubainstanton.com/contact-support/#contact

I've been running a 1930 for about a year, and a month or two ago it died.  It was still on, but the link lights were solid and traffic wouldn't pass through it.

I've tried resetting and rebooting.  On powerup, all the port lights come on, but they don't blink or recognize a link on any plugged in port.  Eventually (minute or two) they turn off.  The heartbeat light remains on solid and the cloud light is blinking.  Can't get it to connect to anything.

I wanted to contact support for troubleshooting advice, but after signing up for the HPE account, it won't let me log in ("Error during authentication, The domain of the email address that you have specified "gmail.com" is public domain. We do NOT support public domain email addresses. Please retry onboarding with a different email address, which is not public domain.")  I can't figure out how non-enterprise customers are supposed to get support.

Any advice on troubleshooting directly, or contacting support, would be appreciated.  Thanks.

Eric

I've been running a 1930 for about a year, and a month or two ago it died.  It was still on, but the link lights were solid and traffic wouldn't pass through it.

I've tried resetting and rebooting.  On powerup, all the port lights come on, but they don't blink or recognize a link on any plugged in port.  Eventually (minute or two) they turn off.  The heartbeat light remains on solid and the cloud light is blinking.  Can't get it to connect to anything.

I wanted to contact support for troubleshooting advice, but after signing up for the HPE account, it won't let me log in ("Error during authentication, The domain of the email address that you have specified "gmail.com" is public domain. We do NOT support public domain email addresses. Please retry onboarding with a different email address, which is not public domain.")  I can't figure out how non-enterprise customers are supposed to get support.

Any advice on troubleshooting directly, or contacting support, would be appreciated.  Thanks.

Eric

I've been running a 1930 for about a year, and a month or two ago it died.  It was still on, but the link lights were solid and traffic wouldn't pass through it.

I've tried resetting and rebooting.  On powerup, all the port lights come on, but they don't blink or recognize a link on any plugged in port.  Eventually (minute or two) they turn off.  The heartbeat light remains on solid and the cloud light is blinking.  Can't get it to connect to anything.

I wanted to contact support for troubleshooting advice, but after signing up for the HPE account, it won't let me log in ("Error during authentication, The domain of the email address that you have specified "gmail.com" is public domain. We do NOT support public domain email addresses. Please retry onboarding with a different email address, which is not public domain.")  I can't figure out how non-enterprise customers are supposed to get support.

Any advice on troubleshooting directly, or contacting support, would be appreciated.  Thanks.

Eric